Jannatul Fardus Neela
73/75 Queen Victoria St ,NSW
Summary
Dynamic team member at Medipaq with a strong focus on customer service and teamwork. Enhanced customer satisfaction through effective problem-solving and clear communication. Demonstrated leadership qualities by ensuring workplace safety and maintaining high standards during peak periods. Proficient in cash handling and committed to promoting a positive work environment.
Overview
1
1
year of professional experience
Work History
Team Member
Medipaq
12.2024 - Current
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.
- Maintained strict adherence to company policies and procedures while sustaining high-quality work standards under pressure.
Customer Service Representative
Grameen Restaurant
11.2024 - 12.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
House Keeping
Meriton Suites Bondi Junction
10.2024 - 12.2024
- Enhanced team productivity by providing regular training and performance evaluations for housekeeping staff.
- Facilitated communication between guests and housekeeping staff, promoting cleanliness standards throughout the property.
- Facilitated cross-departmental cooperation between housekeeping management team members on various initiatives.
- Collaborated with housekeeping staff to ensure room readiness upon guest arrival.
Education
Bachelor Of Business Information Systems - Accounting
Australian Institute of Higher Education
545 Kent St, Sydney NSW 2000Skills
- Customer service
- Positive attitude
- Teamwork and collaboration
- Problem-solving
- Clear communication
- Collaboration and teamwork
- Following instructions
- Cash handling
- Cleaning
- Leadership qualities
- Workplace safety
- Computer skills
- Creativity and innovation
- Product knowledge
- Order preparation
- Sales expertise
- Calculations and measurements
Timeline
Team Member
Medipaq
12.2024 - Current
Customer Service Representative
Grameen Restaurant
11.2024 - 12.2024
House Keeping
Meriton Suites Bondi Junction
10.2024 - 12.2024
Bachelor Of Business Information Systems - Accounting
Australian Institute of Higher Education
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