Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jannatul Ferdous Nuha

Sydney,NSW

Summary

Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses a solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.

Overview

Work History

Customer Service Representative

Matam Al Arabi
11.2024 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.

Housekeeping Room Attendant

Hyatt Regency
11.2024 - Current
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
  • Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors

Caregiver

Like Family Home Care
11.2024 - Current
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.

Education

Bachelor of Science - Information Technology

Central Queensland University
Sydney, NSW
06-2027

Skills

  • Call center experience
  • Microsoft Excel
  • Complaint resolution
  • Customer satisfaction measurement
  • Professional telephone demeanor
  • Scheduling
  • Follow-up skills
  • Documentation
  • Microsoft PowerPoint
  • Live chat support
  • Filing
  • Coordination
  • Store maintenance

Timeline

Customer Service Representative

Matam Al Arabi
11.2024 - Current

Housekeeping Room Attendant

Hyatt Regency
11.2024 - Current

Caregiver

Like Family Home Care
11.2024 - Current

Bachelor of Science - Information Technology

Central Queensland University

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Jannatul Ferdous Nuha