Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jannatul Ferdous Tisha

Guildford,Perth, WA

Summary

Proven track record in enhancing customer satisfaction, demonstrated during tenure at Rose & Crown Hotel. Excelled in problem-solving and active listening, significantly improving service delivery. Mastered food safety and teamwork, contributing to a positive and efficient work environment. Achieved notable customer service accolades, underscoring commitment to excellence and hospitality. Proactive Hospitality Worker with in-depth understanding of operational practices and logistics coordination. Proficient in day-to-day operations, catering and event preparations. Successful record of managing budgets, controlling inventory and motivating team members to boost productivity.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Rose & Crown Hotel
02.2024 - 04.2024
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Updated account information to maintain customer records.

Hospitality Worker

Sheraton Hotel
02.2020 - 01.2024
  • Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
  • Prepared food and beverages and verified adherence of quality and safe food-handling standards.
  • Reduced risks by maintaining clean and organised work environment.
  • Collaborated with team members to consistently deliver high-quality service in a fast-paced environment.
  • Communicated with customers to promptly resolve complaints and address inquiries.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Processed payments with focus on accuracy and correct cash-handling procedures.
  • Delivered excellent customer service to support company reputation and patron satisfaction.
  • Greeted guests with friendly and professional acknowledgment to build rapport.
  • Supported restaurant operations by assisting servers during busy periods or covering shifts as needed.

Education

Master of Science - Electrical, Electronics And Communications Engineering

Edith Cowan University
Perth, WA
02.2024

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Food safety knowledge
  • Cleaning and sanitizing
  • Housekeeping
  • Cross-cultural sensitivity
  • Teamwork and Collaboration
  • Hospitality services

Timeline

Customer Service Representative

Rose & Crown Hotel
02.2024 - 04.2024

Hospitality Worker

Sheraton Hotel
02.2020 - 01.2024

Master of Science - Electrical, Electronics And Communications Engineering

Edith Cowan University
Jannatul Ferdous Tisha