Jannatul Mafia Anni
Summary
Dynamic and detail-oriented professional with a proven track record at Intercontinental Hotel, excelling in customer service and inventory management. A quick learner and team player, I consistently enhance guest experiences while maintaining high standards of cleanliness and safety. Recognized for my strong communication skills and ability to thrive under pressure.
Overview
4
4
years of professional experience
Work History
Room Service Attendant
Intercontinental Hotel
03.2025 - Current
- Delivered prompt and courteous room service to guests, ensuring a pleasant dining experience.
- Maintained cleanliness and organization of service trays and dining areas for efficiency.
- Collaborated with kitchen staff to accurately fulfill guest orders and dietary requests.
- Assisted in inventory management by tracking stock levels of food and beverage items.
Crew Member
Arong
01.2023 - 01.2025
- Delivered exceptional customer service by efficiently processing orders and addressing inquiries.
- Maintained cleanliness and organization of dining and kitchen areas to ensure compliance with health standards.
- Collaborated with team members to streamline service processes during peak hours.
- Assisted in training new crew members on operational procedures and best practices.
Customer Service
Shopno
01.2021 - 01.2023
- Increased repeat business through excellent customer service and communication skills
- Provided excellent customer service, addressing patient concerns promptly and professionally.
- Increased client retention through excellent customer service and consistent followups.
Education
Bachelor Of Business - Marketing
Central Queensland University, Sydney
Sydney, NSWHigher Secondary School Certificate - Science
Banani Bidyaniketan School And College
Dhaka Bangladesh 11.2023
Skills
Quick learner – easily adapt to new tools, tasks, and procedures
Strong attention to detail – accurate with labeling, sorting, and checking inventory
Physically fit and reliable – able to handle lifting, standing, and long shifts
Team player – work well with others to meet daily targets and deadlines
Safety-focused – understand and follow warehouse safety rules
Time management – complete tasks efficiently under pressure
Timeline
Room Service Attendant
Intercontinental Hotel
03.2025 - Current
Crew Member
Arong
01.2023 - 01.2025
Customer Service
Shopno
01.2021 - 01.2023
Bachelor Of Business - Marketing
Central Queensland University, Sydney
Higher Secondary School Certificate - Science
Banani Bidyaniketan School And College