Jannatun Nyem
Tarneit,VIC
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple tasks simultaneously with a high degree of accuracy. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviour, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Administration Clerk
Western Health (Footscray And Sunshine Hospital)
07.2023 - Current
- Provided administrative, project support.
- Added patients into hospital system using iPM, EMR and Bossnet.
- Actioned Referrals and booked appointments for patients.
- Scanned documents and attached into right departments
- Interacted with patients from different community in-person and phone to provide information they required.
- Worked with people with diverse background and vulnerable people
- Offered advice and assistance to patients, paying attention to special needs or wants.
- Provided clerical support, addressing routine, and special requirements.
- Produced high-quality communications for internal and external use.
- Contributed to team goal-achievement by collaborating with staff to develop customer service improvement initiatives.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
Student Service Officer
Victoria University
10.2021 - 02.2023
- Assisting Current and future students with course information, administrations, admissions, fees, and enrolment
- Attending students face to face and taking Inbound calls, chats and making outbound calls for student enquiries
- Lodging ITs issues to ITs department
- Assisting students with fixing their ITs portal issue
- Participate in team meetings and team development activities
- Referrals of enquiries to various departments or personnel.
- Encouraged students to explore age-appropriate and career-related opportunities.
- Delivered supportive and knowledgeable counseling to students with academic or personal concerns.
- Helped students develop organizational, time management and study skills.
- Advised students on educational, career and social opportunities.
Site Supervisor
GJK Facility Services
09.2013 - 09.2021
- Creating and managing team schedules
- Helping to resolve employee issues and disputes.
- Resolved issues between employees and customers using company policies.
- Oversaw employee attendance record, handled payroll, and ordered new materials for sites.
- Collaborated with management and fellow supervisors to organize operations and achieve demanding schedule targets.
- Trained new team members on site policies and procedures.
- Guided employees and contractors in task completion, offering assistance to meet tight deadlines.
- Resolved issues among team members to keep employees on task
Customer Service
Rebel Sport
01.2018 - 03.2020
- Greeting customers and giving service accordingly
- Assisted customers with prompt and polite support in-person and via telephone
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance
- Stocked merchandise, clearly labeling items, and arranging according to size or color
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers
- Balanced and organized cash register by handling cash, counting change, and storing coupons
- Increased sales and customer satisfaction through personalized servicing
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages
- Maintained up-to-date knowledge of store sales, payment policies and security standards
Customer Service
Golden Meat & Grocery
02.2015 - 12.2017
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Implemented and developed customer service training processes.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Developed and updated databases to handle customer data.
- Educated customers about billing, payment processing and support policies and procedures.
Customer Service
Pumkin Patch
05.2011 - 06.2012
- Providing excellent customer service to ensure satisfaction
- Up-sell additional products when appropriate
- Preparing checks that’s itemise and total meals costs and sales tax
- Responsible for handling bills for $3500 and banking at the end of the shift
- Training of new staff in everyday processes and tasks to ensure consistency in the service delivery.
Education
Diploma - Emergency Health Care
Australian Paramedical College
1/20 Kortum Dr, Burleigh Heads QLD 4220Bachelor of Accounting - Accounting And Law
Central Queensland University
Melbourne, VIC2016
Skills
- Clinic Administration
- Expert in iPM, EMR and MS Office
- Booking appointments
- Process referrals
- Support Services
- Community Management
- Running Reports
- Customer Satisfaction
- Strong written and verbal communications skills
- Strong time management and problem-solving skills
- Critical Thinking
- Meeting Preparation
- Customer Interaction and Feedback
- Inbound Calls
- Live-chat Messaging
- Data Communications
- Incident Reports
Certification
iPM
Bossnet
EMR
Microsoft Office
Oracle
Right Now
Jabber
Microsoft Teams
Timeline
Administration Clerk
Western Health (Footscray And Sunshine Hospital)
07.2023 - Current
Student Service Officer
Victoria University
10.2021 - 02.2023
Customer Service
Rebel Sport
01.2018 - 03.2020
Customer Service
Golden Meat & Grocery
02.2015 - 12.2017
Site Supervisor
GJK Facility Services
09.2013 - 09.2021
Customer Service
Pumkin Patch
05.2011 - 06.2012
Diploma - Emergency Health Care
Australian Paramedical College
Bachelor of Accounting - Accounting And Law
Central Queensland University
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