Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jannatun Nyem

Tarneit,VIC

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple tasks simultaneously with a high degree of accuracy. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviour, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Administration Clerk

Western Health (Footscray And Sunshine Hospital)
07.2023 - Current
  • Provided administrative, project support.
  • Added patients into hospital system using iPM, EMR and Bossnet.
  • Actioned Referrals and booked appointments for patients.
  • Scanned documents and attached into right departments
  • Interacted with patients from different community in-person and phone to provide information they required.
  • Worked with people with diverse background and vulnerable people
  • Offered advice and assistance to patients, paying attention to special needs or wants.
  • Provided clerical support, addressing routine, and special requirements.
  • Produced high-quality communications for internal and external use.
  • Contributed to team goal-achievement by collaborating with staff to develop customer service improvement initiatives.
  • Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.

Student Service Officer

Victoria University
10.2021 - 02.2023
  • Assisting Current and future students with course information, administrations, admissions, fees, and enrolment
  • Attending students face to face and taking Inbound calls, chats and making outbound calls for student enquiries
  • Lodging ITs issues to ITs department
  • Assisting students with fixing their ITs portal issue
  • Participate in team meetings and team development activities
  • Referrals of enquiries to various departments or personnel.
  • Encouraged students to explore age-appropriate and career-related opportunities.
  • Delivered supportive and knowledgeable counseling to students with academic or personal concerns.
  • Helped students develop organizational, time management and study skills.
  • Advised students on educational, career and social opportunities.

Site Supervisor

GJK Facility Services
09.2013 - 09.2021
  • Creating and managing team schedules
  • Helping to resolve employee issues and disputes.
  • Resolved issues between employees and customers using company policies.
  • Oversaw employee attendance record, handled payroll, and ordered new materials for sites.
  • Collaborated with management and fellow supervisors to organize operations and achieve demanding schedule targets.
  • Trained new team members on site policies and procedures.
  • Guided employees and contractors in task completion, offering assistance to meet tight deadlines.
  • Resolved issues among team members to keep employees on task

Customer Service

Rebel Sport
01.2018 - 03.2020
  • Greeting customers and giving service accordingly
  • Assisted customers with prompt and polite support in-person and via telephone
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance
  • Stocked merchandise, clearly labeling items, and arranging according to size or color
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers
  • Balanced and organized cash register by handling cash, counting change, and storing coupons
  • Increased sales and customer satisfaction through personalized servicing
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages
  • Maintained up-to-date knowledge of store sales, payment policies and security standards

Customer Service

Golden Meat & Grocery
02.2015 - 12.2017
  • Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Implemented and developed customer service training processes.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
  • Developed and updated databases to handle customer data.
  • Educated customers about billing, payment processing and support policies and procedures.

Customer Service

Pumkin Patch
05.2011 - 06.2012
  • Providing excellent customer service to ensure satisfaction
  • Up-sell additional products when appropriate
  • Preparing checks that’s itemise and total meals costs and sales tax
  • Responsible for handling bills for $3500 and banking at the end of the shift
  • Training of new staff in everyday processes and tasks to ensure consistency in the service delivery.

Education

Diploma - Emergency Health Care

Australian Paramedical College
1/20 Kortum Dr, Burleigh Heads QLD 4220

Bachelor of Accounting - Accounting And Law

Central Queensland University
Melbourne, VIC
2016

Skills

  • Clinic Administration
  • Expert in iPM, EMR and MS Office
  • Booking appointments
  • Process referrals
  • Support Services
  • Community Management
  • Running Reports
  • Customer Satisfaction
  • Strong written and verbal communications skills
  • Strong time management and problem-solving skills
  • Critical Thinking
  • Meeting Preparation
  • Customer Interaction and Feedback
  • Inbound Calls
  • Live-chat Messaging
  • Data Communications
  • Incident Reports

Certification

iPM

Bossnet

EMR

Microsoft Office

Oracle

Right Now

Jabber

Microsoft Teams

Timeline

Administration Clerk

Western Health (Footscray And Sunshine Hospital)
07.2023 - Current

Student Service Officer

Victoria University
10.2021 - 02.2023

Customer Service

Rebel Sport
01.2018 - 03.2020

Customer Service

Golden Meat & Grocery
02.2015 - 12.2017

Site Supervisor

GJK Facility Services
09.2013 - 09.2021

Customer Service

Pumkin Patch
05.2011 - 06.2012

Diploma - Emergency Health Care

Australian Paramedical College

Bachelor of Accounting - Accounting And Law

Central Queensland University
Jannatun Nyem