Summary
Overview
Work History
Education
Skills
Timeline
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Janny Domenie

Flora Hill

Summary

Knowledgeable Support Coordinator with proven ability to manage and implement participant's NDIS plan and budget. Adept at coordinating resources and resolving complex client issues. Demonstrated strong communication and organizational skills in ensuring (care) team collaboration to optimise best outcome for participant. Knowledgeable in budget management and report writing for NDIS purposes.

Overview

33
33
years of professional experience

Work History

Support Coordinator

Melbourne City Mission
08.2023 - 12.2024
  • Level 2 support coordinator with a case load of around 25 participants, which some complex and high needs. Experience with SIL accommodations.
  • Working on a daily KPI, working with NDIS and their planners, report writing including NDIS Change of Situation and/or Review of Reviewable decision report.

Support Coordinator

The Support People
09.2022 - 08.2023
  • Level 2 support coordination with a case load of 25-32 participants
  • About 12 participants in the community, although level 2, the participants are quite complex in their needs, and about 13-18 participant in SRS Kallara Care in Golden Square

Client Service Officer

The Support People
09.2021 - 09.2022
  • Responsible for client intake, safety assessment, service agreements, budget overview.
  • First point of contact for client for any questions/complaints regarding their support, closely working together with the Support Coordinator to make the clients budget work for their requested support
  • End of Plan Report writing.
  • Making bookings on Proda and contact with Plan Managers

Workforce Coordinator

Benetas
05.2021 - 09.2021
  • Responsible for coordination all work in the Hume, Loddon Mallee, Macedon Ranges and covering for the Grampians area for the fieldworkers for the In-Home services for Benetas.
  • Managing support workers in the Hume Loddon area.
  • Clients from Veterans Home Care and Aged Home Care Packages

Management

Support Angels
09.2018 - 05.2021
  • Responsible for the day to day running of a NDIS support service business, after hours contact for clients and coordinators
  • In charge of review reports, taking care of new and existing agreements, handling complaints and incident reports
  • First contact for staff related issues
  • First contact for new clients and overseeing rostering of all staff and several hundred clients. Overseeing correct invoicing, overseeing reception area
  • Working closely with Support Coordinator for budget, claiming and booking service agreements on PRODA
  • Reporting to and working closely with the CEO

Co-owner

Aussie Tiler Strathfieldsaye
01.1992 - 01.2018
  • Co-owner of the wall- and floor tiling company, responsible for the running of the company
  • Company dissolved in January 2018 due to divorce.

Education

Year 12 -

Thomas Morus
Rotterdam, Netherlands

Micro Credentials - Mental Health, Psychology And Counselling

Online Courses Australia
01-2026

Dutch Business degree -

Chamber of Commerce in Netherlands
Middelburg
12.1992

Skills

  • Documentation and recordkeeping
  • Attention to detail
  • Verbal and written communication
  • Microsoft Excel
  • Workload management
  • Budget monitoring
  • Multitasking and organization
  • Microsoft office
  • Decision-making
  • Relationship building
  • Report writing
  • Budget management

Timeline

Support Coordinator

Melbourne City Mission
08.2023 - 12.2024

Support Coordinator

The Support People
09.2022 - 08.2023

Client Service Officer

The Support People
09.2021 - 09.2022

Workforce Coordinator

Benetas
05.2021 - 09.2021

Management

Support Angels
09.2018 - 05.2021

Co-owner

Aussie Tiler Strathfieldsaye
01.1992 - 01.2018

Year 12 -

Thomas Morus

Micro Credentials - Mental Health, Psychology And Counselling

Online Courses Australia

Dutch Business degree -

Chamber of Commerce in Netherlands

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