Jannet Attard
Perth,WA
Summary
I am a competent, highly organized and confident individual with an enthusiastic and
proactive approach to work. I am passionate about my employment and take great
pride in my work. I strive to take my career to the next level and seek a position as a
loyal employee where I can utilize my organizational abilities and communication skills
to the fullest.
Overview
23
23
years of professional experience
Work History
Customer Service Agent
QANTAS
Perth, WA
02.2024 - Current
- Identified needs of customers promptly and efficiently.
- Maintained updated knowledge through continuing education and advanced training.
- Assisted with customer requests and answered questions to improve satisfaction.
- Operated equipment and machinery according to safety guidelines.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
CEO Office Executive
MAJID AL FUTTAIM
Dubai, UAE
10.2022 - 01.2024
- Providing comprehensive aid to the CEO of Development, handling incoming and outgoing phone calls, emails and correspondence for the CEO
- Coordinate complex scheduling and calendar management, as well as content and flow of information to Senior Executives
- Manage travel logistics and activities, including accommodation, transportation, and meals
- Maintain professionalism and strict confidentiality with all materials
- Delegating administrative tasks to other administrative staff
Office Manager / PA cover to the CEO
SAVILLS
Dubai, UAE
09.2021 - 10.2022
- Provide PA cover to the Regional CEO in the absence of the Executive Assistant
- Assist the International Residential team with various PA tasks
- Built collaborative working relationships within the business-related organisation to achieve goals
- Employed safety and security procedures to protect sensitive information
- Fielded questions from staff, customers, and vendors using phone and email
- Coordinate business-related travel bookings for staff by liaising with the travel agent, including flights, hotel, visas, and any other travel requirement, sometimes after hours
- Provides support to the Heads of Department as and when needed, Directors, and other office bearers when required
- Handles Identity Verification protocols, liaising with UK offices to send the necessary documentation
- Occasional support to HR to shortlist candidates for job openings
- Maintains petty cash for daily office requirements in accordance with the Finance department and pays suppliers accordingly
- Manage office facilities, equipment, and supplies and maintain stock levels
Executive Assistant to the Director
International School of Choueifat
Dubai, UAE
08.2020 - 08.2021
- Portfolio - Anticipating the needs of the Director and the ability to perform professionally, confidentially, with tact and discretion
- Communication – Responsible for diary management, regular meetings, and lead communications with up to 20 visitors daily – teachers, students, admin staff, and parents
- Social Media Management – Responsible for managing and coordinating all social media activity on Facebook and releasing between 10-20 posts per week, and liaising with the Marketing Manager for the Instagram account
- Key Meetings & Records – Coordination and scheduling of meetings/events
- Being present at all key Heads of Department meetings and accountable for keeping accurate, actionable minutes/records and their distribution
- Customer Enquiries – Manage up to 30 customer calls, enquiries, concerns, and requests each week and responsible for coordinating responses
- Quality Control – Responsible for proof-reading up to 70 documents per month to ensure quality and standards are met
- Organizational skills - Responsible for arranging travel bookings as and when required (including necessary visas)
- School Wellness Committee- A member of the advisory group that focuses on the health and well-being of students, staff, and families in a school community
Team Lead
EMAAR HOSPITALITY
Dubai, UAE
10.2016 - 01.2019
- Portfolio – Responsible for overseeing the quality control of 52 food & beverage outlets, 22 hotels, 7 leisure outlets, and property developments across all Emaar establishments
- Staff Standards – Carried out regular quality control and integrity checks of 100’s of staff across 80+ establishments to ensure standards are always maintained
- Training Supervisor – Managed 4-day training of all new consultants (approximately 2 per quarter)
Purser / Cabin Crew Trainer
DUBAI ROYAL AIRWING
Dubai, UAE
02.2004 - 08.2014
- Portfolio – Responsible for catering VVIP flights from the most remote destinations
- Time Management Skills - Organizing staff, suppliers, and airport services in advance to ensure on-time departures, even with short notice, sometimes within hours
- Safety Standards – Carried out safety orientation announcements, annual CPR, First Aid, and emergency training procedures
- Confidentiality – Ensuring complete discretion of the Ruling Family, Dignitaries, and other important guests
- Training Supervisor – Managed 10-day classroom service training of all new VIP Flight Attendants (approximately 40 annually)
- On board supervised up to 8 flight attendants, coordinated duties, and mediated conflicts between crew members
First Class Flight Attendant
EMIRATES AIRLINES
Dubai, UAE
08.2002 - 02.2010
- High-energy, reliable, and safety-conscious flight attendant - Valued for outgoing personality, multitasking strengths, and calmness under pressure
- Safety Standards - Committed to ensuring the safety, security, and comfort of passengers and crew through service excellence, annual emergency training procedures, CPR, and first aid training
- Customer Service - Preserved passenger dignity and minimised discomfort in aiding passengers with issues such as air-sickness, fear of flying, seatbelt extender, and other scenarios
- Protected passengers with detailed safety instructions and continuous monitoring of in-flight compliance
- Drafted detailed reports covering flight problems and notable incidents
- Addressed medical emergencies by rendering first aid and helping coordinate care for advanced concerns
Education
IATA, DIPLOMA -
Aviation Training & Development Institute
03.2006
Mercy College
Perth, Australia01.1990
Skills
- Customer service
- Conflict resolution
- ALTEA software
- Time management
- Multitasking and organization
- Adaptability and flexibility
- Outstanding communication skills
- Confidentiality management
- Reliability and punctuality
- Decision-making
- Cultural awareness
- Customer complaint resolution
- Data entry
- Effective communication
Languages
English
Full Professional
Maltese
Native/ Bilingual
Arabic
Limited
Timeline
Customer Service Agent
QANTAS
02.2024 - Current
CEO Office Executive
MAJID AL FUTTAIM
10.2022 - 01.2024
Office Manager / PA cover to the CEO
SAVILLS
09.2021 - 10.2022
Executive Assistant to the Director
International School of Choueifat
08.2020 - 08.2021
Team Lead
EMAAR HOSPITALITY
10.2016 - 01.2019
Purser / Cabin Crew Trainer
DUBAI ROYAL AIRWING
02.2004 - 08.2014
First Class Flight Attendant
EMIRATES AIRLINES
08.2002 - 02.2010
IATA, DIPLOMA -
Aviation Training & Development Institute
Mercy College
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