Jannice Begg
Bentely Park,Queensland
Summary
Dedicated Health Care Worker with a proven track record at Mookai Rosie Bi-Bayan, excelling in compassionate communication and patient advocacy. Enhanced patient recovery through personalized care plans and reduced readmission rates by diligent monitoring. Skilled in healthcare documentation and committed to fostering trust and collaboration within diverse teams.
Highly-trained individual and skilled communicator effectively interacts with patients, staff and other healthcare professionals. Remarkable background in scheduling appointments, processing referrals and providing diagnosis and treatment plans to patients. Strong knowledge of medical terminology and HIPAA regulations.
Dynamic individual with hands-on experience in [Area of expertise] and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Recent graduate with foundational knowledge in [Area of study] and hands-on experience gained through academic projects and internships. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start career and make meaningful contributions with commitment and drive.
Overview
18
18
years of professional experience
Work History
Health Care Worker
Mookai Rosie Bi-Bayan
Edmonton, QLD
10.2010 - Current
- Recorded patient information accurately for efficient data management.
- Communicated effectively with patients to address concerns and provide support.
- Helped coordinate appointment schedules, improving workflow efficiency.
- Observed and reported changes in patient conditions to nursing staff promptly.
- Prevented the spread of infections by adhering strictly to infection control protocols and maintaining a clean environment for patients.
- Improved patient satisfaction by providing compassionate and empathetic care.
- Enhanced patient recovery by implementing personalized care plans tailored to individual needs.
- Reduced hospital readmission rates through diligent monitoring and follow-up of discharged patients.
- Provided consistent support to patients during difficult times, offering comfort and reassurance.
- Maintained accurate and up-to-date patient records, facilitating effective communication among healthcare providers.
- Developed strong rapport with patients and families, fostering trust in the healthcare team''s expertise.
- Provided culturally sensitive care that respected each individual''s unique background and experiences.
- Utilized critical thinking skills during emergency situations, contributing significantly to successful outcomes under pressure.
- Coordinated with multiple departments for seamless provision of interdisciplinary services aimed at holistic patient care.
- Educated patients and families on disease management, promoting self-care and prevention strategies.
- Identified opiate-free pain control methods to reduce usage of overprescribed narcotics.
- Partnered with healthcare teams to address care plan management, development and implementation.
- Monitored patient progress and reported changes to healthcare professionals.
- Took and recorded patients' vital signs, documenting in medical charts.
- Prepared and delivered meals to patients, assisting with feeding when necessary.
- Maintained accurate records of patient visits and treatments in patient medical files.
- Supported patients and family members, actively listening to concerns and offering compassionate care.
- Disinfected tools, equipment and surfaces between patients.
- Answered patient inquiries and provided information about healthcare services.
- Scheduled patients for appointments and maintained master calendar.
- Provided family members with general health education and tips for patient care.
Indigenous Liaison Officer
Northern Australia Primary Health Limited
Cairns, QLD
03.2016 - 11.2018
- Facilitated communication between internal teams and external stakeholders to enhance collaboration.
- Developed and implemented outreach programs to strengthen community relations and engagement.
- Analyzed feedback from constituents to improve service delivery and address community needs effectively.
- Maintained an open line of communication with clients, ensuring satisfaction and addressing any concerns promptly.
- Developed strong working relationships with external partners, strengthening collaboration on joint initiatives.
- Facilitated negotiations between internal departments and external partners to reach mutually beneficial agreements.
- Contributed positively to company culture by actively participating in employee engagement initiatives.
- Gathered, organized and input information into digital database.
- Maintained database systems to track and analyze operational data.
- Evaluated customer needs and feedback to drive product and service improvements.
- Educated staff on organizational mission and goals to help employees achieve success.
Receptionist
Emmanual Uniting Church
Westcourt, QLD
09.2007 - 12.2009
- Processed incoming and outgoing mail, maintaining organized distribution systems.
- Assisted visitors with inquiries, enhancing customer service experience through effective communication.
- Maintained front desk operations, ensuring a welcoming and professional atmosphere at all times.
- Developed and implemented filing systems, improving document retrieval efficiency by 30%.
- Collaborated with management to streamline office procedures, enhancing overall operational effectiveness.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Responded to inquiries from callers seeking information.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained confidentiality of information regarding clients and company.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Assisted with onboarding new clients and securing paperwork completion.
- Maintained visitor log for entering and leaving facility for security purposes.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.
- Supported company correspondence by drafting and distributing memos and emails.
Education
Certificate IV in Primary Health Care - Health And Wellness
Queensland Country University
Queensland03-2026
Skills
- Compassionate communication
- Cultural history
- Healthcare documentation
- Compassionate care
- Clinical skills
- Clinical documentation
- Patient assessments
- Care planning
- Service referral
- Educational resources
- Treatment evaluations
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Excellent communication
- Active listening
- Effective communication
- Adaptability and flexibility
- Decision-making
- Vitals monitoring
- Infection control
- Mental health support
- Analytical thinking
- Professionalism
- Patient transportation
- Patient advocacy
- Mobility assistance
- Adaptability
- Written communication
- Palliative care
- Support services
- Patient assessment
- Health education
- Procedure support
- Rehabilitation support
Timeline
Indigenous Liaison Officer
Northern Australia Primary Health Limited
03.2016 - 11.2018
Health Care Worker
Mookai Rosie Bi-Bayan
10.2010 - Current
Receptionist
Emmanual Uniting Church
09.2007 - 12.2009
Certificate IV in Primary Health Care - Health And Wellness
Queensland Country University