Jan Nil Lockley
Tugun,QLD
Summary
Experienced Gaming Area Manager with 15+ years in the Casino Industry, possessing extensive knowledge of table games, slots, and cage procedures. Seeking a new opportunity to contribute to a dynamic company with a diverse team. Recognized for personal integrity and ability to excel in restricted and confidential environments. Proficient in gaming regulations and fraud prevention techniques, leveraging strong analytical skills to identify and address suspicious activities. Proven track record of leading high-pressure teams to ensure compliance and asset protection. Improved operational procedures through meticulous observation and reporting, fostering safer gambling environments. Exceptional critical thinking, observation, and communication abilities ensure seamless operations and uphold gaming integrity.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Gaming Area Manager/RG Assist/Roster and Admin
Crown Sydney
Sydney , NSW
04.2022 - 06.2024
- Demonstrated high personal integrity and proficiency in working within strict confidentiality guidelines.
- Oversaw overall operations of table games in designated pits to meet state regulations, company policies, and internal controls.
- Assisted the Responsible Gambling team in monitoring customer hours of play to mitigate potential gambling harm.
- Championed the selection process of skilled table games dealers to participate in the 2023 Australasian Croupier Championship.
- Contributed to the Recruiting team by providing support in interview scheduling, resume screening, and identifying potential candidates for casino dealer roles.
- Conducted candidate interviews and played a key role in onboarding new hires through coordination of orientation materials and schedules.
- Generated daily rosters using rostering software and maintained up-to-date records to meet business needs.
Personal Support Worker
Right at Home
Northern Beaches, NSW
03.2021 - 04.2022
- Developed positive relationships with patients by demonstrating empathy and respect for their needs.
- Facilitated communication between healthcare providers regarding the status of each client's health.
Personal Support Worker
Staffing options
Gold Coast, QLD
08.2020 - 11.2020
- Observed clinical conditions of patients while providing direct patient care services.
- Responded promptly to emergency situations involving clients' safety or well-being.
Retail Assistant Volunteer
Australian Red Cross
Coolangatta, QLD , QLD
07.2020 - 09.2020
- Provided excellent customer service by attending to customer needs in a timely manner.
- Operated cash registers to process sales transactions.
Casino Pit Supervisor
Global Casino Operations (Carnival Cruise Lines)
Miami, Florida , USA
05.2006 - 12.2019
- Ensured accurate payouts while overseeing high-action table games in the role of Roving Casino Supervisor.
- Demonstrated extensive knowledge by successfully performing cage audits and count procedures.
- Overseen the identification of training needs for team members through supervision and coaching methods.
- Enhanced guest experience by seamlessly executing games, fostering a welcoming casino atmosphere, and maintaining adherence to internal standards.
- Collaborated with the Surveillance Department to monitor and identify suspicious activity within the casino.
- Collaborated with slot technicians to facilitate jackpot payouts and verify winnings.
Education
Certificate 3 in Individual Support and Community -
Austcare Training
09.2020
Bachelor in Commerce and Business Management -
College of the Holy spirit
Manila, Philippines01.2000
Skills
- Suspicious Activity Monitoring
- Large payout supervision
- Quick Learner
- Enforcement of policies and procedures
- Attention to Detail
- Teamwork and Collaboration
- Problem-solving aptitude
- Reliability
Certification
- RSG
- RSA
References
- Jason Leong, jason@theleongs.com, 0414017112, Casino Manager at Crown Sydney
- Andrew Carter, ajcarter16@gmail.com, 0415713313, National Compliance Manager at Endeavor Group
Accomplishments
- Performance and teamwork nominee 2024 (Crown Sydney Gaming Department)
- Team Leader of the month 2016 (Carnival Cruise Line Casino Department)
- Team member of the month 2009 (carnival Cruise Lines Casino Department)
Timeline
Gaming Area Manager/RG Assist/Roster and Admin
Crown Sydney
04.2022 - 06.2024
Personal Support Worker
Right at Home
03.2021 - 04.2022
Personal Support Worker
Staffing options
08.2020 - 11.2020
Retail Assistant Volunteer
Australian Red Cross
07.2020 - 09.2020
Casino Pit Supervisor
Global Casino Operations (Carnival Cruise Lines)
05.2006 - 12.2019
Certificate 3 in Individual Support and Community -
Austcare Training
Bachelor in Commerce and Business Management -
College of the Holy spirit
- RSG
- RSA
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