Summary
Overview
Work History
Skills
Timeline
Janny Castano

Janny Castano

Perth

Summary

Dependable Administration Officer An experienced Office Manager with a proven track record of effectively overseeing administrative and support functions. Equipped with strong organisational skills, including the ability to manage multiple tasks and priorities in a fast-paced, high-pressure office environment. Offers exceptional verbal and written communication skills including face-to-face, telephone and email. Collaborative and proactive, with a commitment to fostering a positive and productive office culture and nurturing strong relationships with stakeholders at all levels.

Overview

11
11
years of professional experience

Work History

Janny Castano
10.2022
  • Mental Health First Aid Certificate - Mental Health First Aid Australia Issued, - Expires Oct 2025
  • Life Coaching - Health and Harmony Colleges HH Dip (L.C, : Perth, 6065 | M: 0408 956 916 | E: jannycastano71@gmail.com
  • Scheduled appointments in a manner that optimised resource utilisation and minimised patient wait times
  • Ensured accurate patient invoicing, receipting, and data entry, consistently adhering to Medicare regulations
  • Maintained clinic hygiene and organisation, contributing to a safe and comfortable environment for all
  • Managed banking activities meticulously, upholding financial accuracy and accountability within the clinic
  • Provided assistance to Radiologists, setting up for procedures as necessary.

Sales Executive

Creative Activation P, Procter & Gamble
Perth, WA
01.2016 - 01.2019

Sales Executive

CREATIVE ACTIVATION P&G PROJECT, PROCTER & GAMBLE
PERTH, WA
01.2016 - 01.2019
  • Methodically planned weekly schedules and activities, achieving compliance by optimising resource allocation
  • Forged productive relationships with management and staff to promote information flow and collaboration
  • Utilised POS and iOS devices to enter data accurately and gathered and correlated data and information from clients and key stakeholders for weekly reports to the Area Manager via presentations in PowerPoint
  • Executed efficient merchandising and retail support, adeptly managing stock and shelf organisation
  • Addressed issues with key stakeholders regarding product activity, displaying adept problem-solving skills
  • Coordinated and directed team members' compliance activities, including alignment with sales plans, driving client ROI and in-store sales growth.

Office Manager

I-MED RADIOLOGY
PERTH, WA
08.2021 - Current
  • Manage the Medical reception, clinic and administration staff, provide customer service and patient care, ensuring optimal experiences for visitors
  • Operate as 2IC to the Area Office Manager, with oversight of the clinic's daily operations and appointment schedules, focusing on optimising time utilisation and patient flow
  • Cultivate and nurture relationships with patients, referrers, Radiologists, and clinical staff to build a robust professional network
  • Handle sensitive information and data, including patient records, invoices, receipts, and Medicare rejections
  • Champion a positive and collaborative workplace with a focus on training, capability building and transparency
  • Oversee inventory management and the procurement and ordering of clinical supplies.

Office Manager/2IC Manager

I-Med Radiology
Perth, WA
01.2021 - Current
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Provided professional services and support in a dynamic work environment.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Demonstrated a high level of initiative and creativity while tackling difficult tasks.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Paid attention to detail while completing assignments.

Medical Receptionist/Contact Centre Booking Agent

I-MED RADIOLOGY
PERTH, WA
05.2019 - 08.2021
  • Demonstrated expertise in maintaining exceptional customer service while fostering positive patient experiences and loyalty
  • Managed patient bookings, showcasing communication skills in addressing a range of medical enquiries.

Medical Receptionist/Contact Centre Booking Agent

I-Med Radiology
Perth, WA
01.2019 - 01.2021

Merchandiser Sales Representative

RetailWorx/ Strikeforce AMC
Perth, WA
01.2014 - 01.2016

Sales Assistant

Anaconda
Joondalup, WA
01.2013 - 01.2014

Skills

  • COMPETENCIES
  • Technology: Proficient in using technology, including the Microsoft Office Suite to improve efficiency
  • Administrative Support: Strong organisational, multitasking, and prioritisation skills to manage administrative tasks such as handling correspondence, maintaining records, and scheduling appointments
  • Record-Keeping: Proficient in maintaining and updating office records, including employee files, vendor contracts, and financial records, ensuring accurate and timely documentation
  • Training and Development: Skilled in managing and motivating administrative staff, providing training and development opportunities, and promoting professional growth and career advancement
  • Communication: Advanced communication skills, with a natural ability to liaise with stakeholders at all levels, from all walks of life Bilingual with fluency in English and Croatian

Timeline

- Janny Castano
10.2022
Office Manager - I-MED RADIOLOGY
08.2021 - Current
Office Manager/2IC Manager - I-Med Radiology
01.2021 - Current
Medical Receptionist/Contact Centre Booking Agent - I-MED RADIOLOGY
05.2019 - 08.2021
Medical Receptionist/Contact Centre Booking Agent - I-Med Radiology
01.2019 - 01.2021
Sales Executive - Creative Activation P, Procter & Gamble
01.2016 - 01.2019
Sales Executive - CREATIVE ACTIVATION P&G PROJECT, PROCTER & GAMBLE
01.2016 - 01.2019
Merchandiser Sales Representative - RetailWorx/ Strikeforce AMC
01.2014 - 01.2016
Sales Assistant - Anaconda
01.2013 - 01.2014

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Janny Castano