JANSU ERGIN
Melbourne,VIC
Summary
Customer-focused professional with 9+ years of experience in corporate banking. Skilled in delivering exceptional service to high-value corporate clients. Committed to excellence, professionalism and maintaining the highest standards of integrity in a fast-paced corporate banking environment.
Overview
17
17
years of professional experience
Work History
Corporate Customer Service Officer
Bank Of Melbourne
01.2015 - Current
- Delivering exceptional customer service to corporate clients by addressing inquiries, resolving account issues and providing tailored banking solutions in a timely and professional manner.
- Serve as the primary contact for customers, assisting with account enquiries, transactions and resolving issues efficiently.
- Maintaining compliance with banking regulations and internal policies during all customer interactions.
- Collaborate with internal teams to ensure seamless resolution of customer issues.
Customer Service Officer - Branch
Bank of Melbourne
08.2013 - 01.2015
- Delivered outstanding customer service by accurately processing routine transactions, including deposits, withdrawals and payments.
- Promote cross-selling opportunities for bank products, achieving and exceeding sales targets consistently.
- Assisted customers in navigating self-service banking tools and digital platforms.
- Identified customers needs and referred them to appropriate banking services, contributing to branch growth.
- Built strong relationships with customers, fostering trust and loyalty.
Customer Sales and Service Representative
Vodafone
02.2010 - 08.2013
- Delivered excellent sales performance by identifying customer needs, recommending products and services while meeting sales targets.
- Cross-selling and upselling Vodafone products.
- Maintained up-to-date knowledge of Vodafone products, services and promotions.
- Supported customers with resolving issues and assisting with technical issues maintaining a positive customer experience.
Operations Administrator
Telstra
01.2008 - 02.2010
- Evaluated current operational practices and suggested improvement strategies.
- Supported my Telstra team by handling all administrative tasks.
- Served as a liaison between employees and upper management, addressing concerns promptly to maintain a positive work environment.
- Mentored junior staff members, providing guidance and support to enhance professional growth and skill development.
Education
Bachelor of Science - Microbiology
LA TROBE UNIVERSITY
04-2013
Skills
- Customer Relationship Support
- Bank Account Services (Opening, Closing, Maintenance)
- Handling Customer Inquiries & Complaints
- Cash Handling & Transaction Processing
- Compliance with Banking Regulations
- Proficiency in Banking Software (eg, Spider, MVS Productions)
- Problem-Solving
- Time Management & organization
- Risk Aware
Timeline
Corporate Customer Service Officer
Bank Of Melbourne
01.2015 - Current
Customer Service Officer - Branch
Bank of Melbourne
08.2013 - 01.2015
Customer Sales and Service Representative
Vodafone
02.2010 - 08.2013
Operations Administrator
Telstra
01.2008 - 02.2010
Bachelor of Science - Microbiology
LA TROBE UNIVERSITY
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