JANTINA ROACH
Malabar,NSW
Summary
Dedicated, detail-orientated Administration Officer currently Acting Planning Assessments Support Coordinator with proven track record in driving process improvements and collaborating across teams with the goal of enhancing administrative team performance and efficiency. Seeking to apply this background and skill set in a role as a Business Improvement Officer.
Overview
24
24
years of professional experience
Work History
Acting Planning Support Coordinator
City of Sydney - City Planning, Development & Transport
01.2009 - Current
- Currently Acting Planning Assessments Support Coordinator ensuring seamless facilitation of daily tasks and to provide supervision, support, and advice to staff within administration team.
- Collaborated with cross-functional teams to streamline processes and drive improvements across unit.
- Responsible for complex Planning Administration tasks and appointed Pathway Module Owner, TRIM Power User and belonging to Pathway Upgrade Group, certified Geocortex Users Group, and TRIM Power User Group.
- Proven track record delivering comprehensive training of new and existing staff members in Planning Support procedures and processes.
- Proficient in analysing and interpreting data to identify areas for enhancement and updating procedures accordingly
- Responsible for 10.7 land zoning certificate maintenance in response to proposed amendments to Sydney LEP and DCP 2012 prior to publicising on NSW Legislation website and issuing 88G Certificates (Active Positive Covenants where Council is the beneficiary).
- Using Pathway Property Certs & Notices Parameters and Property Parameters modules to execute complex queries and bulk condition or zone updates when legislative changes occur.
- In collaboration with Senior Project Managers - Planning Agreements with community consultation for Voluntary Planning Agreements, ensuring correct objectives are met using City Communications Request portal.
- Calculating Affordable Housing fees, complex staged 7.11 Contributions with VPA offsets. Maintenance of Pathway Application Parameters module for CPI adjustments, annual fees and charges in accordance with COS Revenue policy.
Customer Service Officer
City of Sydney - Customer Service
07.2006 - 01.2009
- Acted as Team Leader provided supervision of staff handled customer escalations and performance management
- Maintained customer service procedures ensuring compliance in all operations
- Handled administration duties involving processing development applications, construction/building certificates, and customer invoices
- Oversaw site safety and venue bookings for Glebe Town Hall.
Assistant Commitment Coordinator
Virgin Mobile Finance Division
02.2003 - 07.2006
- Exceeded KPIs and provided Tier 2 support for Back Office Operations, contributing to process improvements.
- Conducted training, handled daily administration duties, and managed escalations and marketing campaigns.
- Provided support within the Finance Team, including audit and financial statement preparation.
Sales and Distribution
Gardos & Raymond Fashion Agencies
01.2000 - 01.2003
- Managed sales support, stock control, bank reconciliation, and administrative duties for major department stores.
Education
Skills
- Process improvement
Data analysis
Project management
Team leadership
Proficiency in Pathway, TRIM, Business Objects, Geocortex, and City Communications Request portal
Communication adaptability
Work Phone
9246 7228
Personal Information
Title: Dedicated detail-orientated Administration Officer currently Acting Planning Assessments Support Coordinator
Hobbies and Interests
- Cooking
- Experimenting in the kitchen
- Gardening
- Swimming
- Yoga
- Going for long walks
Timeline
Acting Planning Support Coordinator
City of Sydney - City Planning, Development & Transport
01.2009 - Current
Customer Service Officer
City of Sydney - Customer Service
07.2006 - 01.2009
Assistant Commitment Coordinator
Virgin Mobile Finance Division
02.2003 - 07.2006
Sales and Distribution
Gardos & Raymond Fashion Agencies
01.2000 - 01.2003
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