Summary
Overview
Work History
Education
Skills
Certification
Languages
References
Timeline
Generic

Janu Shahi

Brisbane,QLD

Summary

Highly-motivated IT Professional with a desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Dedicated to creating and delivering initiatives to guide organizational navigation of modern technology. Proven history of successfully translating technical requirements into business solutions.

Overview

7
7
years of professional experience
1
1
Certification

Work History

IT Manager

Earlee Products
Murarrie, QLD
07.2020 - Current
  • Developed and implemented IT policies and procedures to ensure compliance with industry standards.
  • Managed the installation, configuration, maintenance, and troubleshooting of network systems.
  • Collaborated with other departments to develop innovative solutions for complex problems.
  • Created detailed documentation for software, hardware, and network configurations.
  • Provided technical support to end users on a variety of issues.
  • Trained staff members on various aspects of computer usage and software applications.
  • Worked closely with vendors to negotiate contracts and select appropriate products or services.
  • Coordinated disaster recovery plans to minimize downtime during system outages or malfunctions.
  • Established security protocols to protect data from unauthorized access or modification.
  • Resolved conflicts between different stakeholders regarding IT projects.
  • Managed backup, user account and helpdesk systems.
  • Provided company users with tech support for IT problems and account maintenance.

IT Analyst

Earlee Products
Brisbane, QLD
10.2017 - 06.2020
  • Created detailed technical specifications for software applications.
  • Provided support to end-users in troubleshooting application issues.
  • Developed and implemented IT solutions to streamline business processes.
  • Conducted requirement gathering sessions with stakeholders and users.
  • Performed system analysis, design and development of software applications.
  • Analyzed project requirements and created test plans accordingly.
  • Monitored system performance, identified bottlenecks and optimized the same.
  • Developed user manuals for software applications to ensure proper usage of the same.
  • Identified areas of improvement in existing systems and proposed changes accordingly.
  • Performed periodic maintenance tasks such as patching, backup and restore operations.
  • Troubleshot and resolved problems with programs and systems.
  • Trained staff and users to work with computer systems and programs.
  • Consulted with management to reach agreement on system principles.

Education

Grad Cert in Computer Networks & Security -

Queensland University of Technology
Brisbane, QLD
01-2024

Masters in Information Technology -

Central Queensland University
Brisbane, QLD
01-2017

Bachelor in Computer Application -

Pokhara University
Nepal
01-2015

Skills

  • Team Collaboration
  • Risk mitigation planning
  • Information confidentiality
  • Information Security
  • Technical Troubleshooting
  • Documentation And Reporting
  • Application support
  • Network Administration
  • Business Analysis
  • IT service management
  • Analytical Thinking
  • Effective Communication
  • Technology Integration
  • Project Coordination
  • Continuous Improvement
  • Problem-Solving

Certification

  • Australian Computer Society (ACS) Certified Technologist
  • ITIL 4 Foundations in IT Service Management
  • New Leader - Leadership Course

Languages

English
Full Professional
Hindi
Limited
Nepali
Full Professional

References

References available upon request.

Timeline

IT Manager

Earlee Products
07.2020 - Current

IT Analyst

Earlee Products
10.2017 - 06.2020

Grad Cert in Computer Networks & Security -

Queensland University of Technology

Masters in Information Technology -

Central Queensland University

Bachelor in Computer Application -

Pokhara University

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Janu Shahi