Januki Gunatilaka
Melbourne ,VIC
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
I always make sure to satisfy any customers with any of their concerns while making sure they feel comfortable the stores environment.
I am able to work in a fast paced environment while also maintaining strong team work abilities such as coordinating the team on what tasks should be prioritised first.
Overview
2
2
years of professional experience
Work History
Sushi Artisan
Sushi Sushi
01.2022 - Current
- Prepared high-quality seafood, rice and ingredients for sushi.
- Trained kitchen staff to perform various preparation tasks under pressure.
- Placed orders to restock items before supplies ran out.
- Maintained well-organized mise en place to keep work consistent.
- Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
- Modernized work processes to reduce guest wait times and boost daily output.
- Coordinated with team members to prepare orders on time.
- Worked closely with front-of-house staff to facilitate excellent customer service.
Sales Assistant
H&M
11.2021 - 01.2022
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers with prompt and polite support in-person and via telephone.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Established rapport with customers using active listening and interpersonal skills.
- Fielded customer questions to share information about products, availability, and pricing.
Education
Bachelor of Pharmaceutical Science - Pharmacology
Monash University
Parkville, VIC10.2025
High School Diploma -
Virtual School Victoria
Melbourne 11.2022
High School Diploma -
Avila College
Mount Waverley, VIC11.2021
Skills
- Japanese Cuisine
- Health Code Requirements
- Cash Register Operations
- Customer Needs Assessments
- Special Requests
- Critical Thinking
- Dietary Requirements
- Collaborative Relationships
- Guest Engagement
- Safety Precautions
- Proper Storage Procedures
- Contamination Prevention
- Proper Food Storage
- Timely Food Delivery
- High-Volume Environments
- POS Inventory System Operation
- Company Standards Knowledge
- Safety Protocols
- Safe Work Practices
Languages
English
Native or Bilingual
Timeline
Sushi Artisan
Sushi Sushi
01.2022 - Current
Sales Assistant
H&M
11.2021 - 01.2022
Bachelor of Pharmaceutical Science - Pharmacology
Monash University
High School Diploma -
Virtual School Victoria
High School Diploma -
Avila College
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