Janus Salcedo
Belconnen
Summary
Accomplished Technical Consultant with over two years driving proactive IT solutions and working on workflow-related issues in government and financial sectors. Certified in ServiceNOW and expertise in ITSM. Looking to transition to the gaming and pop culture industry.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Technical Consultant And Development Tester
Telstra
06.2021 - Current
- Configure/customize ServiceNow platform to meet client requirements, develop custom workflows/scripts/integrations
- Participate in design/development/testing of ServiceNow solutions and collaborate with project teams
- Enhanced interfaces to promote better functionality for users
- Manage test engineers, define testing strategies/methodologies, ensure testing alignment with project schedules
- Collaborate with project teams to design test cases, participate in design/code reviews, monitor testing progress/results
- Developed technical requirement documentation for new software products
- Developed diagrams to describe and lay out logical operational steps
- Authored best practices documentation for use in new personnel onboarding processes.
Education
Bachelor of Accounting: Accounting And Business Management -
University of Canberra
Canberra, ACT01.2019
Skills
- New software integration
- Data Analysis
- Process Optimization
- Training
- Testing and optimization of systems
- Project planning
- Budgeting and Allocation
- Customer Relations
- Productivity Boosting
- Report Creation
Certification
- ITIL Foundation Level, 05/2022, Current
- ServiceNow Certified System Administrator, 05/2022, Current
- Splunk Core Certified Power User, 05/2022, Current
Languages
English
Japanese
Personal Information
Title: Technical Consultant
Custom
- Streaming on Twitch
- Volunteering at Pop Culture Conventions
Timeline
Technical Consultant And Development Tester
Telstra
06.2021 - Current
Bachelor of Accounting: Accounting And Business Management -
University of Canberra
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