Janvi Goyal

Diligent Storekeeper with strong expertise in inventory management, customer service, and optimizing stockroom layouts. Proven ability to investigate and resolve customer complaints, while maintaining optimal stock levels. I have successfully provided friendly, engaging service to over 500 customers daily at 7/11, demonstrating a commitment to high customer satisfaction and operational standards. Experienced in retail environments, I consistently set and enforced standards to meet performance goals. A dynamic relationship-builder with excellent organizational skills and sound judgment, focused on enhancing team efficiency and delivering top-quality service.

FRENCH DELF A2 LEVEL (September 2022)

• Won best speaker award in Model
  United Nations.
• Consecutively, I have been a Scholar Badge holder during my secondary education.
• Improved exam room setup and breakdown, improving overall efficiency.
• Improved patient education by working with dentists to create patient education program covering general dental hygiene and post-surgical care.
• Managed a store (7/11) that exceeded company expectations in every category.
• Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
• Customer Relations - Earned the highest marks for customer satisfaction, in my store.
• Telephone Service - Professionally processed
  30+ calls per day (dental), providing information and service to ensure customer satisfaction.

• Web Development and Design
• Coding and Programming
• Tech enthusiast, passionate about exploring the latest advancements and innovations.
• Supporting STEM education initiatives and mentorship programs.
• Participating in cultural exchange programs and homestays.
• Exploring famous landmarks, historical sites, and cultural attractions in a new destination.
• Youth mentor, providing guidance and support to empower the next generation of leaders.
• Getting involved in local advocacy groups to promote positive change in the community.
• Offering time and support to shelters for the homeless, women, and animals.

• DIPLOMA IN INFORMATION TECHNOLOGY - have successfully completed computer basic course (MS Office, MS Word, PowerPoint and ADV Excel) and Programming C and C++ (August 2022 to January 2023)
• • FRENCH DELF A2 LEVEL (September 2022)
• Model United Nations Debate competition

Active volunteer in community health programs, assisting with patient care tasks such as meal distribution, mobility support, and companionship for elderly patients. Organized wellness workshops and participated in health awareness campaigns focused on promoting healthy lifestyles. Completed certified first aid and CPR training, applying these skills in real-life scenarios during volunteer work. Regularly participated in local blood donation drives and helped coordinate medical camp events, demonstrating a strong commitment to patient care and public health advocacy. Developed excellent communication and interpersonal skills while working with diverse patient populations.