Hi, I’m
Janya Maitreethaweesap
Perth,WA
Summary
Since graduating, I have gained experience in customer service within the airline industry. While some of the positions I am applying for may be areas where I do not yet have direct experience, I am highly motivated to learn and fully committed to performing at my best. Thank you for considering my application and for the opportunity.
Overview
11
years of professional experience
Work History
Advance Import-export
Airport Information
11.2022 - 01.2025
Job overview
- Delivered exceptional customer service, resolving inquiries and complaints efficiently.
- Coordinated flight check-in processes, ensuring compliance with airline policies.
- Assisted passengers with ticketing, baggage claims, and travel arrangements.
- Maintained calm under pressure while managing stressful situations involving delayed or canceled flights.
Thai Vietjet Air
Passenger Service Agent
04.2021 - 01.2022
Job overview
- Provided exceptional customer service to passengers, ensuring satisfaction during travel experiences.
- Coordinated check-in procedures, efficiently managing passenger flow and reducing wait times.
- Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
- Announced flight status updates and information about gate changes over PA system.
- Prepared detailed passenger manifests and other reports to meet organizational needs.
- Enhanced customer satisfaction by providing efficient check-in and boarding services.
Wingspan
Customer Service Agent
03.2014 - 01.2019
Job overview
- Delivered exceptional customer service, resolving inquiries and concerns effectively.
- Managed check-in processes, ensuring accurate passenger data entry
- Assisted passengers with special needs, ensuring compliance with airline policies.
- Managed passenger boarding process, maintaining orderliness and timeliness during busy periods.
Education
Nakorn Sri Thammaraj Rajabhat University NST Thailand
Humanities And Social Science Faculty from Business English
03-2010
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Calm under pressure
- Active listening
- Time management
Timeline
Airport Information
Advance Import-export
11.2022 - 01.2025
Passenger Service Agent
Thai Vietjet Air
04.2021 - 01.2022
Customer Service Agent
Wingspan
03.2014 - 01.2019
Nakorn Sri Thammaraj Rajabhat University
Humanities And Social Science Faculty from Business English