JAO CELERINOS

• Led end-to-end management of home insurance claims, ensuring fair and efficient resolutions.
• Supervised a team of home claims consultants, providing coaching and operational guidance.
• Managed complex, high-value claims by coordinating efforts with assessors and service providers.
• Served as escalation point for customer complaints, balancing empathy with compliance requirements.
• Monitored claims workflow and turnaround times, driving continuous process improvement initiatives.
• Ensured compliance with industry regulations and internal policies through accurate documentation.
• Collaborated with underwriting, legal, and product teams to resolve claims issues effectively.
• Participated in disaster response planning, maintaining quality outcomes during high claim volumes.

• Inspected incoming and outgoing shipments for accuracy to ensure efficient operations.
• Operated pallet jacks/stackers and material-handling equipment for item transportation.
• Managed inventory with Retail Express software to maintain organized, well-stocked shelves.
• Ensured cleanliness and organization of warehouse to promote safety and efficiency.
• Monitored work areas for safety, promptly removing potential hazards.
• Developed and implemented training programs for warehouse staff to enhance operational knowledge.
• Conducted new hire orientation, providing essential safety and procedural training.
• Supervised daily staff activities to ensure compliance with established policies and standards.

• Inspected incoming and outgoing shipments for accuracy, ensuring efficient operations.
• Operated pallet jacks and material-handling equipment to transport items.
• Managed inventory using Retail Express to maintain organized and well-stocked shelves.
• Ensured warehouse cleanliness and organization.
• Monitored work areas for safety and removed potential hazards.
• Developed and implemented training programs for warehouse staff.
• Conducted new hire orientation and provided safety and procedural training.
• Led regular safety meetings to reinforce compliance and awareness.
• Managed stock transfers, product returns, and supplier shipments with accurate documentation.
• Trained new employees on company policies, procedures and work ethics.
• Supervised and coordinated activities of staff to ensure compliance with established policies, procedures, and standards.
• Updated spreadsheets and created presentations to support executives and improve team productivity.
• Prepared agendas, took meeting notes, and tracked decisions to ensure task follow-through.
• Managed calls, emails, and correspondence to ensure timely communication.
• Created and formatted reports, financial documents, and presentations using advanced software tools.
• Managed office supplies and inventory and pre-order also purchase order.

• Inspected incoming and outgoing shipments to verify accuracy and prevent errors

• Fostered positive working relationships with regular customers

• Assisted warehouse staff with tasks during downtime

• Carried heavy trays, packages and boxes from delivery vehicle to areas designated by customers

• Delivered packages to customer doorsteps and business offices

• Double checked records, daily reports and inventory transactions to identify and correct variances

• Promoted safety policies and practices among personnel, enforcing appropriate handling and use of equipment and products

• Utilized REX POS system for sales processing, inventory management, and report generation.
• Identified opportunities to streamline administrative processes, enhancing efficiency and cost-effectiveness.
• Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
• Fostered positive working relationships with regular customers.
• Assisted warehouse staff with tasks during downtime.
• Carried heavy trays, packages and boxes from delivery vehicle to areas designated by customers.
• Delivered packages to customer doorsteps and business offices.
• Double checked records, daily reports and inventory transactions to identify and correct variances.
• Promoted safety policies and practices among personnel, enforcing appropriate handling and use of equipment and products.
• Developed correspondence letters, memos and emails.
• Planned and coordinated logistics and materials for board meetings, committee meetings and staff events.
• Opened and properly distributed incoming mail to promote quicker response to client inquiries.
• Volunteered to help with special projects of varying degrees of complexity.
• Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.