Japesh Panghal
Wollert
Summary
Professional with strong background in ensuring safety and security. Proven ability to assess situations quickly and respond effectively. Skilled in surveillance, access control, and conflict resolution. Team player focused on maintaining secure environment and adapting to changing needs. Reliable, vigilant, and committed to achieving results. Experienced with monitoring customer service interactions to ensure quality and compliance. Utilizes analytical skills to identify areas for improvement and implement effective solutions. Knowledge of customer service principles and techniques to enhance overall performance and satisfaction.
Overview
6
6
years of professional experience
Work History
SECURITY GUARD
National Protective Services - Security Services Melbourne
06.2025 - Current
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Responded quickly to emergency situations to assess and deflect issues.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Completed full building and grounds patrols to spot and investigate concerns.
CUSTOMER SERVICE
Martini&co
06.2022 - 05.2024
- Drove excellence in customer service while overseeing department functions.
- Exhibited excellent communications and customer service relations skills.
- Maintained standards of quality, timeliness, productivity and customer service.
- Exemplified strong multitasking skills, managing multiple orders simultaneously without errors.
SECURITY OFFICER
AG Security
01.2022 - 07.2022
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
FRONT OF HOUSE EMPLOYEE
Vorea Polaris
01.2019 - 06.2022
- Oversaw grill, stove, and oven, and cleaned equipment after every shift.
- Placed orders to restock items before supplies ran out.
- Handled and stored food to eliminate illness and prevent cross-contamination.
- Prepared meals from scratch using authentic, popular recipes to generate repeat business.
- Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
Skills
- Patrol operations
- Report writing
- Incident reporting
- CCTV surveillance
- Superior customer service
- Physical fitness
Languages
English
Full Professional
Hindi
Full Professional
Punjabi
Full Professional
Timeline
SECURITY GUARD
National Protective Services - Security Services Melbourne
06.2025 - Current
CUSTOMER SERVICE
Martini&co
06.2022 - 05.2024
SECURITY OFFICER
AG Security
01.2022 - 07.2022
FRONT OF HOUSE EMPLOYEE
Vorea Polaris
01.2019 - 06.2022
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