JAPNEET KAUR
Thornlie,WA
Summary
Professional in individual support with strong background in assisting clients with daily living activities and personal care needs. Highly reliable team player, adept at adapting to changing requirements and ensuring effective collaboration for optimal outcomes. Skilled in communication, problem-solving, and fostering supportive environment. Known for empathy, patience, and focus on achieving results.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Picker Packer
Plasmo
12.2022 - Current
- Enhanced order accuracy by carefully picking and packing items per customer specifications.
- Pulled orders quickly to maintain demanding productivity goals.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
Customer Service Representative
Indian Gourment
12.2022 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
After-school Tutor
Manitoba International
08.2019 - 11.2022
- Improved students'' overall academic performance by providing one-on-one tutoring in various subjects.
- Assisted students with homework assignments, ensuring timely completion and thorough understanding of concepts.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
- Provided homework assistance using specific curriculum and materials.
- Boosted students'' confidence in their abilities through positive reinforcement and constructive feedback.
Education
Master of Science - Computer Science
Edith Cowan University
Perth, WA10-2024
Bachelor of Science - Computer Science
Guru Nanak Dev University
India05-2018
Skills
- Active listening
- Critical thinking
- Problem resolution
- Relationship building
- Paperwork processing
- Data collection
Certification
- [Certificate 3 Individual Support] [New direction training ] [March,2023]
Languages
English
Professional Working
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Interests
- Volunteering at community kitchens and food-related charities
- I have a passion for photography and editing photos
- Getting involved in local advocacy groups to promote positive change in the community
Timeline
Picker Packer
Plasmo
12.2022 - Current
Customer Service Representative
Indian Gourment
12.2022 - Current
After-school Tutor
Manitoba International
08.2019 - 11.2022
Master of Science - Computer Science
Edith Cowan University
Bachelor of Science - Computer Science
Guru Nanak Dev University
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