Open To Work
Japneet Kaur
Sydney,NSW
Overview
2
2
years of professional experience
Work History
Customer Service Assistant
Cafe
Chandigarh , Punjab
06.2020 - 06.2022
- Collaborated closely with colleagues to meet customer needs.
- Consulted with customers regarding needs and addressed concerns.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Communicated information to customers about product quality, value and style.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Participated in training and other learning opportunities to expand knowledge of company and position.
- Resolved customer complaints and issued refunds as needed.
Education
Associate of Science - Health Sciences
01.2023
Skills
- Call Center Operations
- [Number] wpm Typing Speed
- POS Systems and Ordering Platforms
- Needs Assessment
- Multitasking and Prioritization
- Translation and Interpretation Services
- Customer Data Confidentiality
- [Language] Fluency
- Understanding Customer Needs
- Responding to Difficult Customers
- Creative Problem Solving
- Customer Account Management
- Data Entry
- Transaction Processing
- Call Documentation
- Verbal and Written Communication
- Upselling Products and Services
- Training and Development
- Payment Processing
- Membership Inquiries and Renewals
- Teamwork and Collaboration
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
On-SiteSalary Range
$45000/yr - $200000/yrTimeline
Customer Service Assistant - Cafe
06.2020 - 06.2022
Wollongong University - Associate of Science, Health Sciences