JAQUELINE CARVALHO
Parramatta,Australia
Summary
A seasoned professional with a diverse background in VIP host coordination in the casino industry, car sales consultancy, bank sales management, front-end supervision and assistant management in the supermarket sector. Demonstrates a proven track record of driving sales and delivering exceptional customer service across varied environments. With a commitment to achieving organizational goals, I consistently strive to exceed customer expectations and foster positive team dynamics.
Overview
6
6
years of professional experience
Work History
VIP Host Coordinator/Supervisor
Mindil Beach Casino Resort
Darwin, NT
04.2023 - 07.2024
- Collaborated with Marketing and Luck North teams to design and implement daily and major gaming promotions, driving high levels of customer engagement and satisfaction
- Supervised daily casino operations, ensuring compliance with regulatory standards (RSG) and company policies while leading a team members
- Primary point of contact for poker machine issues, efficiently troubleshooting and resolving technical problems to minimize disruption and enhance player experience
- Managed large payouts with accuracy and confidentiality, fostering trust and loyalty among VIP clientele
- Addressed customer inquiries regarding hotel offers, efficiently scheduling and confirming reservations for hotel and dining, ensuring a personalized experience for VIP members
- Cultivated strong relationships with VIP members, delivering tailored experiences that promoted loyalty and retention
- Oversaw Keno operations in the VIP room and managed gaming promotions to create an engaging atmosphere for high-stakes players
- Provided critical insights through comprehensive End-of-Day reports to marketing and management teams, informing strategic initiatives to enhance player engagement and service quality
- Analyzed player behavior and gaming trends to inform promotional strategies, ultimately driving increased engagement and revenue
Assistant Team Manager
Woolworths
Darwin, NT
12.2022 - 04.2023
- Managed daily store operations to uphold adherence to policies and streamline procedures for enhanced efficiency
- Demonstrated unwavering dedication to delivering exceptional customer service by promptly and effectively addressing customer inquiries and needs
- Proactively identified and resolved operational challenges, customer issues, and staff concerns, employing a solution-oriented approach
- Facilitated effective communication between staff and upper management, ensuring clarity of expectations and alignment with organizational goals
Field Sales Manager
Stone Co Bank
São Paulo, Brazil
04.2021 - 07.2022
- Proficiently negotiated and finalized deals, ensuring mutually beneficial agreements for clients and the company
- Achieved a proven track record of expanding market share and increasing sales revenue for both POS services and business insurance across targeted regions
- Utilized coordination and planning skills to achieve results according to schedule
- Conducted meticulous market research to discern trends, evaluate competitor activities, and stay abreast of evolving client requirements
- Built and maintained productive relationships with business owners, supervising branch operations and implementing continuous improvements
- Represented the bank at community events to establish strong ties and promote business, meeting with clients to generate new business and negotiate contracts
- Identified and capitalized on community business opportunities through effective networking
Automotive Sales Consultant
LM Cars
São Paulo, Brazil
12.2020 - 04.2021
- Negotiated purchase prices and explained sales, warranty, and optional products to customers
- Qualified buyers by matching their requirements and interests to various car or truck models while discussing financing options
- Reviewed vehicles before final delivery to ensure all tasks, such as installed add-ons and damage corrections, were completed
- Contacted associated dealerships to locate desired vehicles meeting customer specifications
- Closed sales by overcoming objections, negotiating prices, and completing purchase contracts
- Demonstrated automobiles by explaining their characteristics, capabilities, and features, facilitating test drives, and discussing warranty services
- Completed registration paperwork and sales documentation, preparing purchased vehicles and conducting final delivery checks
Customer Service Supervisor
Woolworths
Darwin, NT
05.2018 - 03.2020
- Successfully operated within tight deadlines and a fast-paced atmosphere
- Employed critical thinking to analyze problems, evaluate solutions, and make informed decisions
- Provided friendly and efficient service to customers, adeptly handling challenging situations with ease
- Developed and maintained courteous and effective working relationships with team members and customers
- Followed outlined service steps while serving customers and addressing their needs
- Identified issues, analyzed information, and delivered timely solutions to customer problems
- Assessed and authenticated customer exchanges, voids, and returns to ensure accuracy
- Supervised and motivated front-end staff, including cashiers, to enhance workflow efficiency and uphold service standards
- Expertly managed cash registers, overseeing transactions to ensure accuracy and integrity in financial operations
Education
Diploma - Marketing And Communication
Australian Pacific College
Brisbane, QLDRSG - Responsible Gambling Service
GALAXY TRAINING AUSTRALIA PTY
RSA - Responsible Service of Alcohol
GALAXY TRAINING AUSTRALIA PTY
Skills
- VIP customer relationship management
- Complaint Handling
- Customer Service
- Contract Negotiations
- Sales Targeting
- Strategic Planning
- Sales strategy
- Analytical Thinking
Timeline
VIP Host Coordinator/Supervisor
Mindil Beach Casino Resort
04.2023 - 07.2024
Assistant Team Manager
Woolworths
12.2022 - 04.2023
Field Sales Manager
Stone Co Bank
04.2021 - 07.2022
Automotive Sales Consultant
LM Cars
12.2020 - 04.2021
Customer Service Supervisor
Woolworths
05.2018 - 03.2020
Diploma - Marketing And Communication
Australian Pacific College
RSG - Responsible Gambling Service
GALAXY TRAINING AUSTRALIA PTY
RSA - Responsible Service of Alcohol
GALAXY TRAINING AUSTRALIA PTY