JAQUELINE HETHERINGTON
Acacia Ridge
Summary
Service-oriented Housekeeping Room Attendant manages multiple, concurrent tasks in fast-paced environments. Friendly with strong interpersonal skills across all levels of an organization. Offering a strong work ethic and dedication to achieving results.
Overview
14
14
years of professional experience
Work History
STAMFORD PLAZA HOTEL
10.2022 - 09.2023
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
Housekeeping Attendant
Novotel
09.2021 - 09.2022
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
Housekeeping Supervisor
BRISBANE INTERNATIONAL AIRPORT HOTEL
01.2021 - 04.2022
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Communicated repair needs to maintenance staff.
- Managed laundry sorting, washing, drying, and ironing.
- Developed and implemented detailed housekeeping standards to promote cleanliness standards for guest rooms and common areas.
Retail Assistant
NEMAUMMS FUEL
09.2011 - 09.2014
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
Team Supervisor
RED ROOSTER
02.2010 - 05.2014
- Maintained understanding of overall business goals, tailoring new hires and continuing training towards reaching prescribed targets.
- Interacted with cross-functional support groups to manage day-to-day operations and identified and resolved operational problems using defined processes, expertise and judgment.
- Developed, recommended and implemented measures to improve productivity, performance, quality and career path for staff members.
- Managed performance reviews for [Number] employees, analyzing individual employee achievements and overall trends in workforce execution metrics.
- Espoused results-oriented management strategies throughout leadership structure to enhance focus on primary objectives.
Education
Certificate II IN RETAIL - Retailing
TAFE Queensland
Loganlea, QLD12.2012
No Degree - Medical Reception
ONLINE STUDIES
Brisbane, QLD2012
Skills
- Window Cleaning
- Building Maintenance
- Restroom Detailing
- Sorting and Washing Laundry
- Chemicals Handling
- Guest Relations
- Chemical Handling
- Equipment Operation
- Safety Monitoring
Timeline
STAMFORD PLAZA HOTEL
10.2022 - 09.2023
Housekeeping Attendant
Novotel
09.2021 - 09.2022
Housekeeping Supervisor
BRISBANE INTERNATIONAL AIRPORT HOTEL
01.2021 - 04.2022
Retail Assistant
NEMAUMMS FUEL
09.2011 - 09.2014
Team Supervisor
RED ROOSTER
02.2010 - 05.2014
Certificate II IN RETAIL - Retailing
TAFE Queensland
No Degree - Medical Reception
ONLINE STUDIES
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