Jardena O'Loughlin
Thurgoona,NSW
Summary
I'm a professional, confident, approachable, bright and bubbly person, with a hard working ethic and the willing to learn and adapt to how your business is ran.
I've had the opportunity of running my own business 3 times, which have been totally different fields but I can relate to your business.
I can definitely add my professional skills in my business knowledge to assist and help build and manage your business all the way from the background of Rosters,Wages,Stock Control to the very front of shop which is meeting and greeting clients face.
I believe I would be a great asset to your business and would love to be apart of your team.
Overview
16
16
years of professional experience
Work History
Personal Assistant/Administrator
FACE by Alex Pike
Albury, NSW
12.2023 - Current
- Performed calendar management and scheduling of appointments for the executive.
- Organized travel arrangements, including flights, transportation, and accommodation.
- Managed office supplies inventory and placed orders when necessary.
- Greeted visitors in a professional manner and provided assistance with inquiries.
- Answered incoming calls and emails promptly while managing the executive's schedule accordingly.
- Coordinated meetings between internal departments and external partners.
- Maintained confidential files related to personnel records or other sensitive information.
- Ran errands to help with daily tasks, enabling employer to focus on more pressing duties.
- Monitored payroll, credit card purchases and invoicing to prevent financial errors.
- Processed invoices related to business expenses.
Portfolio Assistant
Altitude Body Corporate
Albury, NSW
02.2023 - 12.2023
- Daily Duties of: answering phone calls, emails, following up clients needs with contractors works and Insurance providers.
- Booking Annual general Meetings
- Prof reading the Agenda and Minutes and sending out to all owners.
- Setup-Data entry of New properties
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Understood and followed oral and written directions.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Coordinated contractors to scope works and repair/maintain common areas.
- Insurance claims
Cafe - Coffee Shop
Owner/Operator
Bilinga, QLD
12.2020 - 01.2023
- Kept records for production, inventory, income and expenses.
- Set pricing structures according to market analytics and emerging trends.
- Interviewed, trained and supervised employees.
- Reconciled daily sales, prepared bank deposits and assessed financial transaction reports.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Managed operations budgeting, accounts payable and accounts receivable and payroll.
- Trained new employees to perform duties.
- Oversaw food preparation, production and presentation according to quality standards.
- Delegated work to staff, setting priorities and goals.
Cafe - Coffee Shop
Owner/Operator
Walla Walla, NSW
03.2018 - 09.2020
- Greeted customers at front counter, answering questions and inputting specialty coffee and food orders.
- Built and maintained loyal long term relationships.
- Trained new employees in operational procedures and modeled duties for front and back house positions.
- Reconciled daily sales each shift, counting member drawers to analyze discrepancies.
- Monitored inventory levels on regular basis and placed new orders for merchandise to keep supply well-stocked.
- Directed all day-to-day operations to provide safe and enjoyable guest experience.
- Rotated stock items and ingredients to maintain efficiency and freshness.
- Protected staff and customers from infection by cleaning and sanitizing surfaces and equipment.
- Answered customer phone calls to provide speedy and accurate information about store operations, products, promotions and orders.
- Made all meals in accordance with company standards and requirements.
Senior Hairdresser
Owner/Operator
Shailer Park, QLD
07.2008 - 09.2017
- Owned and operated Salon for many years.
- Managed Contracted employees for Beauty rooms inc Appointment making.
- Responded to customer inquiries by phone, email and in person.
- Backed up reception desk by answering phones, scheduling appointments and processing payments.
- Collected payment from customers and scheduled next appointments.
- Kept notes listing preferences and services provided to clients for quick reference.
- Controlled stock levels for in house and customers.
- Created repeat business by developing long-term relationships with regular customers.
- Selected hair colors, products and services based on customer preference and individually designed hair care plan.
- Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.
- Washed, colored, cut and styled hair for high volume of clients daily.
- Recommended styles and treatments based on clients' needs and appearances.
- Treated customers to extra services such as shampooing and head massage to promote loyalty.
- Scheduled daily client appointments with necessary details, including preferences and special needs.
- Handled cash and credit card payments daily.
- Attend to all Social Media sites, websites and Wedding Expo's.
Education
Cert 3 in Hairdressing - Hairdressing
Wagga Tafe
TafeghlinJardenaShailerTafeWagga Wagga, NSW01.2004
Food And Safety Certificate - Food Preparation
Sydney Hospitality
Sydney, NSW07.2019
First Aid Certificate
Smart Link
Albury, NSW01.2021
CPR Certificate
Smart Link
Albury, NSW01.2021
Skills
- Customer Meeting and Greeting
- Appointment making
- Assisting Phone calls
- Professional phone etiquette
- Cash register operations
- Stock Control
- Superior communication skills
- Rosters and Wages
- Product knowledge
- Event planning experience
- Xero Accounting Software
- Multi-task management
- Errands management
- Discretion and confidentiality
- Strong work ethic
- Coordination skills
- Scheduling
Timeline
Personal Assistant/Administrator
FACE by Alex Pike
12.2023 - Current
Portfolio Assistant
Altitude Body Corporate
02.2023 - 12.2023
Cafe - Coffee Shop
Owner/Operator
12.2020 - 01.2023
Cafe - Coffee Shop
Owner/Operator
03.2018 - 09.2020
Senior Hairdresser
Owner/Operator
07.2008 - 09.2017
Cert 3 in Hairdressing - Hairdressing
Wagga Tafe
Food And Safety Certificate - Food Preparation
Sydney Hospitality
First Aid Certificate
Smart Link
CPR Certificate
Smart Link
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