Jared Byrne
Customer Service Representative
Sydney,NSW
Summary
Undergraduate student seeking to work while studying part-time, to gain the technical and interpersonal skills and experience needed to exceed as a financial planner and begin a lifelong career. Willing to learn and take the time to gain proficiency in all necessary skills.
Overview
2
2
years of professional experience
Work History
Guest Experience Representative
Vicinity Centres
08.2023 - Current
- Worked at the Queen Victoria Building concierge as the first point of contact for the QVB, The Galeries and the Strand Arcade.
- Assisted guests with all general enquiries, e.g., Directions within each centre and Sydney. From in-person, over the phone and via email.
- Led daily historical tours of the QVB for groups between 6 - 15 people.
- Initial management and escalation of customer and retailer complaints and feedback
- Maintained a comprehensive knowledge of local attractions, events, stores, promotions in the QVB and the Sydney CBD.
- Managed all lost property by keeping records and placing it safely in the designated safe for owners to collect
Permanent Fundraiser
Raisershub
08.2022 - 05.2023
- Represented charities such as; Oxfam, Medicine San Frontiers, The Salvation army and the Kids Cancer Project.
- Contacted supporters and raised awareness for current campaigns. e.g., The Ukraine-Russia war and the aftermath of Cyclone Gabrielle. Assisted fundraising efforts by increasing monthly contributions of existing donors.
- Handled 30-50 calls per day ranging from 5 - 15 minutes long, maintained a consistent 33% confirmation ratio, and an average value increase of $10 per month.
Education
Bachelor of Commerce - Financial Planning
University of Wollongong
Wollongong 04.2001 -
Skills
Complaint Handling
Customer Service
Microsoft office
Time management
Problem-Solving
Interpersonal Skills
Timeline
Guest Experience Representative
Vicinity Centres
08.2023 - Current
Permanent Fundraiser
Raisershub
08.2022 - 05.2023
Bachelor of Commerce - Financial Planning
University of Wollongong
04.2001 -
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