Jared Hottes-Tweedale
Canberra
Summary
Dynamic professional with a strong background in grounds maintenance at Downer Defence, excelling in customer service and enhancing landscape aesthetics. Proven ability to implement effective pest control measures and foster team collaboration. Skilled in vehicle maintenance and dedicated to promoting sustainable practices, ensuring both environmental and client satisfaction.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Groundsperson
Downer Defence
05.2024 - Current
- Provided courteous customer service by addressing concerns or questions related to groundskeeping activities promptly and professionally.
- Preserved healthy green spaces by applying appropriate fertilizers and pesticides as needed.
- Increased overall turf health with timely aeration procedures that promoted root growth and reduced soil compaction issues.
- Assisted in planting seasonal flowers, shrubs, and trees to create visually appealing landscapes.
- Performed tree pruning tasks to promote healthy growth while maintaining an aesthetically pleasing appearance.
- Assisted in the training and mentoring of new groundskeeping staff members to ensure consistent performance and adherence to company standards.
- Collaborated with team members to complete large-scale landscaping projects within established deadlines.
- Implemented effective pest control measures to protect plants from damaging insects or diseases.
- Maintained an organized storage area for tools, supplies, and equipment used in daily groundskeeping tasks.
- Conducted routine equipment maintenance checks for optimal performance during landscaping tasks.
- Safeguarded the well-being of wildlife living on the property through responsible habitat management practices.
- Reduced hazards on the property by promptly removing debris, litter, and fallen branches.
- Enhanced landscape appearance by regularly mowing, trimming, and edging grass areas.
- Played a role in developing sustainable landscaping initiatives aimed at reducing water consumption and promoting native plant species.
- Maintained clean pathways and walkways, ensuring safety for pedestrians and enhancing curb appeal.
- Contributed to efficient irrigation system management by monitoring water usage and performing repairs when necessary.
- Participated in ongoing professional development opportunities to stay current with industry best practices for groundskeeping activities.
- Maintained grounds by trimming, weeding, and general clean-up.
- Performed planting, watering, mulching, and edging of lawns.
- Removed weeds, hazards, and debris from common pathways to improve usability.
- Used trimmers and chainsaws for grounds maintenance, brush clearing, and tree removal and thinning.
- Trimmed greenery, shrubs, and hedges to maintain uniform appearance.
- Utilized power tools and landscaping machines to maintain outdoor areas.
- Removed debris and waste from outdoor areas.
- Cut trees and shrubs to shape and maintain landscape.
- Removed tree stumps, roots and debris for cohesive landscape appearance.
- Performed equipment maintenance and repairs to keep tools functional for projects.
- Maintained gardening tools by replacing blades and fluids.
- Prepared soil for planting and sowing.
- Monitored and evaluated condition of trees, shrubs, lawns and flowerbeds.
- Applied fertilizers and pesticides to outdoor areas according to safety standards.
- Utilized lawn striping methods for healthy grass growing and appearance.
- Assisted with irrigation system maintenance and repair.
- Collaborated with gardeners to plan and design outdoor spaces.
Care Worker
Australian Unity
07.2023 - 04.2024
- Ensured timely administration of medication, following strict protocols to maintain patient safety.
- Provided emotional support and companionship to patients, building trust and improving overall wellbeing.
- Managed clients'' personal hygiene routines including bathing, dressing, grooming tasks alongside maintaining a respectful demeanor.
- Fostered a safe, comfortable environment for patients by maintaining clean and organized living spaces.
- Aided clients during transfers between beds, chairs or other positions ensuring proper body mechanics were utilized to prevent injuries.
- Enhanced patient well-being by providing personalized care and support tailored to individual needs.
- Provided transportation services for medical appointments and social activities, ensuring punctuality and safety at all times.
- Offered respite care services for family members needing temporary relief while caring for their loved one.
- Maintained detailed records of patient care, documenting progress and areas requiring further attention from healthcare professionals.
- Monitored and assisted residents through individual service plans.
- Assisted patients with daily living activities, promoting independence and quality of life.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Monitored patient health, reporting any changes or concerns to healthcare professionals promptly.
- Developed strong relationships with patients'' families, keeping them informed about progress and addressing concerns as needed.
- Supported the development of self-care skills in individuals recovering from illness or injury through guided practice programs.
- Coordinated meal planning and preparation based on individual dietary requirements, promoting healthy eating habits among patients.
- Implemented strategies for managing challenging behaviors in patients with dementia or other cognitive impairments.
Sales Assistant
Mitre 10
02.2023 - 07.2023
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers with prompt and polite support in-person and via telephone.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Collaborated with team members to achieve a cohesive and efficient store environment.
- Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
- Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
- Fielded customer questions to share information about products, availability, and pricing.
- Established rapport with customers using active listening and interpersonal skills.
- Resolved customer complaints with empathy and professionalism, maintaining positive store reputation.
Manager
McDonald’s Leeton
06.2018 - 12.2022
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Improved safety procedures to create safe working conditions for workers.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Cross-trained existing employees to maximize team agility and performance.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
Packer
JBS Beef Plant
07.2021 - 12.2021
- Maintained a clean and organized work environment, promoting safety and productivity.
- Proved successful working within tight deadlines and a fast-paced environment.
- Maintained neat and organized work area to safeguard items and comply with cleanliness standards.
- Managed workload effectively under pressure during peak periods while maintaining focus on quality control measures.
- Complied with safety, health, and environmental regulations as prescribed by law.
- Complied with company policies and industry regulations throughout all packing activities, promoting a safe working environment.
- Enhanced packing efficiency by implementing proper techniques and ensuring correct product placement.
- Inspected items to identify discrepancies and damages and reported to supervisor.
- Performed required housekeeping to keep work areas clean such as sweeping floors, putting trash in trash containers and picking up product from floor.
- Reduced errors in shipments by carefully inspecting packages for quality and accuracy.
- Demonstrated flexibility in adapting to various packing procedures for different types of products, meeting specific client requirements.
- Supported warehouse operations by efficiently moving materials to designated areas using pallet jacks or hand trucks.
Car Detailer
Lanhams Ford
01.2021 - 05.2021
- Completed full-service washes that included vacuuming interiors, shampooing carpets, degreasing engines, polishing chrome accents, applying wax coatings to exteriors.
- Maintained a clean and organized workspace, ensuring efficient completion of tasks and high-quality workmanship.
- Enhanced customer satisfaction by thoroughly cleaning and detailing vehicles, both interior and exterior.
- Delivered consistent results while working independently on various makes/models/styles of cars within tight deadlines.
- Washed, waxed, and buffed vehicle bodies for professional shine.
- Completed timely and thorough car details for increased customer satisfaction and repeat business.
- Provided exceptional customer service and addressed customer inquiries.
- Maintained car detailing equipment and supplies in optimal condition for daily demands.
- Maintained clean, tidy and safe work environment.
- Achieved superior results through meticulous attention to detail in all aspects of car detailing.
- Applied protective agents, including sealants, to protect surfaces.
- Continually expanded knowledge of industry best practices through ongoing professional development opportunities.
- Collaborated with team members to complete large-scale projects, including fleet vehicles, efficiently and effectively.
- Washed cars and trucks daily for auto dealership.
- Refilled gas tanks and documented fluid levels.
Crew Member / Shift Assistant
Hungry Jacks Wagga Wagga
08.2016 - 12.2016
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Assisted other team members to achieve goals.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Trained new team members on procedures, customer service, and sales techniques.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
Crew Member
McDonald’s Wagga Wagga
01.2016 - 08.2016
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Contributed to increased sales by upselling menu items and promoting special offers.
- Participated in ongoing training programs to continuously update knowledge of company policies and procedures.
Crew Member
McDonald’s Leeton
04.2014 - 01.2016
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Assisted other team members to achieve goals.
Education
Leeton High School
LeetonSkills
- Grounds maintenance
- Waste disposal
- Vehicle maintenance
- Greenhouse operations
- Customer Service
- Food Preparation
Certification
Chemical Certificate
Timeline
Groundsperson
Downer Defence
05.2024 - Current
Care Worker
Australian Unity
07.2023 - 04.2024
Sales Assistant
Mitre 10
02.2023 - 07.2023
Packer
JBS Beef Plant
07.2021 - 12.2021
Car Detailer
Lanhams Ford
01.2021 - 05.2021
Manager
McDonald’s Leeton
06.2018 - 12.2022
Crew Member / Shift Assistant
Hungry Jacks Wagga Wagga
08.2016 - 12.2016
Crew Member
McDonald’s Wagga Wagga
01.2016 - 08.2016
Crew Member
McDonald’s Leeton
04.2014 - 01.2016
Leeton High School
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