Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

JARED NGATA-PETER

Ormeau

Summary

Experienced sales and customer service professional with strong communication and negotiation skills. Dedicated to delivering top-notch customer service. Skilled in using product knowledge to find solutions, boost customer loyalty, retention, and revenue. Proficient in training, managing, coaching, and mentoring sales and customer service teams. Effective at interacting with staff and the public. Eager to expand knowledge in the Sales Industry, learn new skills, and support team success. Possesses excellent administrative, relationship-building, and problem-solving capabilities.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Account Manager

Big River Group
05.2024 - Current
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
  • Established clear communication channels between clients and internal teams, ensuring seamless project execution.
  • Actively participated in networking events within the industry, expanding professional connections and generating leads.

Sales Representative (Internal)

Big River Group
11.2021 - 05.2024
  • Presented professional image consistent with company's brand values.
  • Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
  • Selected correct products based on customer needs, product specifications and applicable regulations.
  • Stayed current on company offerings and industry trends.
  • Contributed to team objectives in fast-paced environment.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Built relationships with customers and community to promote long term business growth.
  • Drove store revenue by offering customers accessories and related purchases to complete selections.
  • Informed customers of promotions to increase sales productivity and volume.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.

Retail Sales Associate

Bunnings Warehouse
10.2020 - 11.2021
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Developed professional relationships with customers to increase loyalty, retention and rapport.
  • Trained and supervised new employees to use selling strategies and apply best practices.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Wrapped, boxed and weighed bakery department products.
  • Prioritized helping customers over completing other routine tasks in store.

Warehouse worker

  • Envirochem solutions
  • Alternated goods in inventory by observing first-in/first-out approach to keep shelves organised and properly stocked
  • Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organised and hazard-free
  • Identified inadequate materials and faulty equipment and brought to supervisors' attention
  • Kept warehouse stations and equipment in good working order in line with OHS requirements
  • Wrapped pallets in shrink wrap prior to loading
  • Effectively operated pallet jacks and equipment to receive and transport items from various warehouse locations
  • Loaded, unloaded and moved material to and from storage and production areas

Kitchen Hand/ Cashier

  • Cleaned and sanitised dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads
  • Reduced kitchen accidents by maintaining high standards of cleanliness and organisation
  • Restocked, arranged and organised merchandise in front lanes to drive product sales
  • Operated cash register for cash, check and credit card transactions with 100% accuracy
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.

Education

High school QCE -

Skills

  • Effective customer engagement
  • Analytical problem solver
  • Merchandise organization
  • Merchandise inspections
  • Effective team collaboration
  • Client engagement
  • Relationship building
  • Customer relationships
  • Goal oriented
  • Highly motivated self-starter
  • Customer Retention Abilities
  • Product Management and Pricing
  • Product and Service Knowledge
  • Quote Information
  • Maintaining Customer Database
  • Account management
  • Customer service

Certification

  • Licensed Fork Lift Operator
  • Manual Drivers License
  • Cert II in Engineering
  • Cert I in IDMT
  • QLD White Card (Construction)
  • Cert I in Building and Construction

Timeline

Account Manager

Big River Group
05.2024 - Current

Sales Representative (Internal)

Big River Group
11.2021 - 05.2024

Retail Sales Associate

Bunnings Warehouse
10.2020 - 11.2021

Warehouse worker

Kitchen Hand/ Cashier

High school QCE -

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JARED NGATA-PETER