Jared Saena
Alice Springs ,NT
Summary
As a Senior Community Youth Justice Officer, i have endeavored to uphold the highest standard of ethical practice with integrity in efforts to produce positive outcomes for young people within the Youth Justice System. This includes having the ability to build relationships with young people and their families and various service providers and having cultural awareness. This role requires an ability to adapt to constantly changing and fast paced environments and provide solutions to complex issues, nonetheless I am hard-working, highly motivated and take pride in the organizational values that drive my practice to successfully support young people to navigate through the Youth Justice System and successfully re-integrate back into society.
Overview
10
10
years of professional experience
Work History
Community Youth Justice Officer
Territory Families, Housing and Communities
Alice Springs , NT
08.2022 - Current
- Ensure that the delivery of services and the conduct and practice of staff aligns to the Territory Families Aboriginal Cultural Security Framework.
- Responsible for the supervision, training and development of a team of staff involved in the delivery of youth and family support services to children, young people and their families to develop and enhance their skills, knowledge, and understanding of programs.
- Maintain a high level of services to clients through the provision of professional expertise and demonstrated best practice in the delivery of youth and family support services.
- Undertake statutory responsibilities and exercise delegations under the Care and Protection of Children Act and the Youth Justice Act in accordance with departmental policies and procedures.
- Establish and develop positive working relationships with government, non-government and private sector partners focussed on the best interests of young people.
- Ensure the availability of reliable data through the accurate and timely recording of information on the Office client information and case management systems.
- Participate in the After Hours Service on a rostered basis.
Youth Outreach and Re-engagement Officer
Territory Families, Housing and Communities
Alice Springs , NT
03.2021 - 07.2022
- Engage with youth to provide support and outreach and assist with the navigating through the youth justice system and organise activities and events that successfully engage youth.
- Establish early intervention or diversionary case management plans that will link youth to a range of services and activities and provide re-entry into society and divert youth from the justice system.
- Work with people from a diverse range of cultural backgrounds, but specifically Aboriginal people.
- Maintain records and provide reports to support service delivery controls and measures.
- Follow policies and procedures; and work as part of a team to deliver youth outreach and re-engagement program objectives.
- Maintain personal safety and make decisions in accordance with the Department of Territory Families, Housing and Communities work, health and safety (WHS) policies and all relevant legislation including the Youth Justice Act; the Care and Protection of Children Act; and the Northern Territory Public Sector (NTPS) Code of Conduct.
Case Support Worker
Territory Families, Housing and Communities
Alice Springs , NT
01.2020 - 07.2021
- Collaborated with other social services providers to coordinate care for clients.
- Facilitated communication between clients, family members, legal representatives, employers, schools.
- Assisted clients in accessing community resources such as housing, food banks, medical care.
- ·Collaborate with caseworkers and families and carers to achieve the goals identified in the case plan.
- Participate in the provision of family visits as directed, including transport observation and supervision of access.
- ·Assist carers to develop appropriate parenting skills and support networks to facilitate their ongoing care of their children as identified in the case plan.
- Document progress toward achieving goals and participate in regular review of goals identified in case plans.
- Assist the team as required including travelling to remote communities.
- Under the guidance of a Team Leader manage Family Support and After Care support cases.
- Prepare accurate reports as required and document meaningful interactions with clients and other services
Barber
The Freedom Club
Alice Springs , NT
09.2020 - 02.2021
- Recommended hair styles to compliment clients' facial features and coloring.
- Maintained loyal and consistent clientele and gained new clients through social media promotion.
- Provided hair care advice, including product recommendations and styling tips.
- Ensured all safety precautions were taken while performing haircuts.
- Kept work stations clean and sanitized scissors, combs and other styling tools.
- Performed various cuts, trims and shaves using clippers, scissors and razors.
- Executed precision cuts and graphic fades aligned with industry trends.
- Followed trends in hairstyling techniques to increase customer satisfaction and attract new demographics.
- Established loyal clientele through relationship-building and excellent customer service.
Executive Assistant
Territory Families Housing and Communities
Alice Springs , NT
09.2019 - 01.2020
- Wrote and distributed executive meeting agendas and minutes to department heads and executive team members.
- Made travel arrangements to provide executives seamless and travel policy-approved business trips.
- Filtered important calls and spam calls to help executives prioritize specific clients and expedite daily operations.
- Facilitated communications by forwarding emails, transferring calls and filing documents.
- Took detailed notes in meetings and disseminated information afterward.
- Scheduled and arranged travel and hotel reservations for meetings.
- Coordinated meeting and work schedules for staff teams and executives.
Administration Officer
Territory Families, Housing and Communities
Alice Springs , NT
08.2018 - 09.2019
- Responsible for administrative duties – Record keeping, Filing, Customer service for the NT concession Scheme and The Seniors recognition Scheme
- Responsible for Child related payments and following proper policies and procedures for any expenditures made by the department
- Responsible for booking accommodation and transport for staff and clients in remote and urban city areas both intrastate and interstate
- Responsible for reception area and all encounters with clients, customers, members of the community and members from other services
- Ensuring high standards of service and maintaining professionalism with staff, clients, stakeholders and general members of the community
- Managing department invoices electronically ensuring that any outstanding payment in relation to a child or supporting service is made with the correct delegate approval
- Responsible for ensuring that registered carers under Territory Families receive their payments in accordance with the Foster and Kinship carers’ handbook i.e. respite care or foster care.
- Answering incoming phone calls and directing them to the intended recipient.
- Responsible for keep all matters private and confidential with clients, stakeholders and members of the community
Panel Assembler
Vantage Windows
Auckland , New Zealand
03.2018 - 06.2018
- Align components for proper fit and adjust as necessary during the assembly process.
- Reviewed blueprints and schematics to fabricate products according to necessary specifications.
- Measured and marked cutting lines on materials and products.
- Operate machines such as drill presses and saws to cut or shape parts during assembly.
- Assemble components according to specifications using hand tools, power tools, and other equipment.
- Test assembled products for accuracy and functionality prior to final packaging.
- Assembled and completed products according to production schedules.
- Assembled complex components after careful review of project specifications and directions.
- Adhere strictly to health and safety regulations while carrying out daily tasks.
- Recorded and reported product damages and malfunctions for supervisor review.
Customer Service Representative
Debit Success
Auckland , New Zealand
06.2017 - 01.2018
- Processed payments over phone and set up recurring drafts.
- Documented changes to customer accounts in accordance with established procedures.
- Performed administrative functions for assigned accounts, recorded address changes and purged records.
- Processed incoming payments from customers according to company policies and procedures.
- Reviewed overdue accounts to schedule contact dates for follow-up phone calls.
- Investigated billing discrepancies and implemented effective solutions to resolve concerns and prevent future problems.
- Reviewed accounts to determine payment plan compliance.
- Arranged debt repayment or established schedules for repayment based on customer's financial situation.
Residential Youth Care Worker
ITEC Health
Alice Springs, NT
07.2014 - 11.2014
- Adapted quickly to challenging situations involving complex medical cases or difficult behaviors of patients.
- Adhered to strict confidentiality guidelines while handling sensitive information related to clients' health conditions or personal matters.
- Assisted with daily living activities such as bathing, dressing, eating, and mobility.
- Maintained detailed records of services performed on clients.
- Obtained sources of entertainment for clients to provide full and enjoyable daily activities.
- Built strong and trusting rapport with clients and loved ones.
- Encouraged clients to participate in social activities within their community.
- Recorded client status progress and challenges in logbooks and reports.
Usher
Alice Springs Cinema
Alice Springs , NT
06.2014 - 08.2014
- Directed guests to correct location by documented ticket seats and answered questions about facility amenities.
- Adhered to all safety protocols while performing job duties.
- Monitored guest behavior to ensure compliance with safety regulations.
- Ensured that emergency exits were not blocked or obstructed.
- Processed admission payments and provided tickets.
- Actively monitored crowd control during large gatherings.
- Determined authenticity and applicability of presented tickets.
- Maintained order throughout the event venue.
- Assisted in ticket sales when necessary.
- Greeted guests and directed them to their seats.
Construction Labourer
Fulton Hogan
Auckland, New Zealand
09.2013 - 04.2014
- Prepared site areas for day's asphalt load.
- Repaired potholes in existing roads by filling them with fresh asphalt material.
- Assisted with roadway projects and highway repairs by controlling traffic patterns.
- Laid asphalt using a variety of tools such as tamper plates or hand tampers.
- Used shovels and rakes to spread dirt or gravel over surfaces for grading purposes.
- Cleaned up debris after completion of each project utilizing brooms and blowers.
- Monitored traffic flow around active construction sites ensuring safety measures were taken at all times.
- Operated jackhammers and other heavy equipment to break up existing pavement.
- Assisted in the placement of traffic signs along newly constructed roads.
- Understood and followed oral and written directions.
Education
Certificate in Youth Justice Maybo Training -
Territory Families, Housing And Communities
Alice Springs 11-2023
Certificate in First Aid -
LivCor
Alice Springs 03-2021
Diploma in Child, Youth And Family Intervention -
Bradford Institute of Advanced Educations
Australia, QLD09-2020
High School Diploma -
Birkenhead College
Auckland, New Zealand12-2013
Skills
- Management and organizational skills; personally, and within an organization
- Experience in developing appropriate strategic plans for clients and implementing those plans
- Able to use policies and procedures effectively
- Commitment to developing organizational knowledge
- Reliable, committed and well organized
- Friendly, approachable and capable of working individually and collaboratively with others
- Competent and confident to resolve conflicts with clients and work colleagues
- Ability to continue learning and developing necessary skills for any role undertaken
- Ability to exercise honesty, integrity and dignity in any work environment
- Ability to to adapt quickly to a changing environment
Affiliations
- I am an active member and participant of local sports clubs in Alice Springs including Rugby, Basketball and Volleyball.
References
References available upon request.
Timeline
Community Youth Justice Officer
Territory Families, Housing and Communities
08.2022 - Current
Youth Outreach and Re-engagement Officer
Territory Families, Housing and Communities
03.2021 - 07.2022
Barber
The Freedom Club
09.2020 - 02.2021
Case Support Worker
Territory Families, Housing and Communities
01.2020 - 07.2021
Executive Assistant
Territory Families Housing and Communities
09.2019 - 01.2020
Administration Officer
Territory Families, Housing and Communities
08.2018 - 09.2019
Panel Assembler
Vantage Windows
03.2018 - 06.2018
Customer Service Representative
Debit Success
06.2017 - 01.2018
Residential Youth Care Worker
ITEC Health
07.2014 - 11.2014
Usher
Alice Springs Cinema
06.2014 - 08.2014
Construction Labourer
Fulton Hogan
09.2013 - 04.2014
Certificate in Youth Justice Maybo Training -
Territory Families, Housing And Communities
Certificate in First Aid -
LivCor
Diploma in Child, Youth And Family Intervention -
Bradford Institute of Advanced Educations
High School Diploma -
Birkenhead College
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