Jared Sullivan
Bella Vista
Summary
Dynamic and engaging hospitality professional with proven expertise in hospitality service and conflict resolution. Excelled at George's Pizza and Hudson's by enhancing guest experiences and swiftly resolving complaints, demonstrating exceptional team leadership and customer service skills. Extensive history in hospitality which involved practicing RSA guidelines, whilst upholding a satisfactory customer experience and further enriching it by building rapport with customers
Overview
2
2
years of professional experience
Work History
Front of House Staff Member
George's Pizza
07.2024 - 01.2025
- Established welcoming atmosphere by greeting each guest warmly.
- Contributed to positive guest experiences by assisting with menu recommendations and knowledgeably answering questions about food preparation and ingredients.
- Played an integral role in resolving customer complaints quickly while maintaining professionalism under pressure situations.
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Serving Alcoholic Beverages and preparing a small list of cocktails while also enforcing RSA guidelines.
Barista/ Cafe All Rounder
Hudson's Coffee
07.2023 - 09.2024
- Worked in a tight knight community with a high volume of regular customers, aimed to make customer experience better by remembering orders, names and encouraging them to use rewards systems.
- Maintained store cleanliness and organised common work areas to allow seamless workflow.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
Education
Bachelor of Music - Major in Music, Minor in German Studies
Macquarie University
Sydney, NSW12-2027
Skills
- Conflict Resolution
- Order taking
- RSA
- Punctuality
- Hospitality service expertise
- Friendly and outgoing
Languages
Swedish
Native or Bilingual
Timeline
Front of House Staff Member
George's Pizza
07.2024 - 01.2025
Barista/ Cafe All Rounder
Hudson's Coffee
07.2023 - 09.2024
Bachelor of Music - Major in Music, Minor in German Studies
Macquarie University
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