Jared Whiting
Moorooka,QLD
Summary
Experienced Office Management and Administration Professional.
Experienced in optimizing productivity, efficiency and service quality across various environments.
Highly dependable, ethical and reliable support specialist that blends technical skills and a problem solving mind set.
Works effectively with any level of team in ensuring operational and service excellence.
Overview
4
4
years of professional experience
Work History
Administrative Manager
Hello Mobility
01.2023 - 10.2023
- Supervised staff and delegated tasks to maintain positive, productive administrative operations.
- Managed purchasing and invoicing using Xero and in-house tools.
- Established workflow processes and systems to better aid my service and sales team to make sure customers were attended to within a timely manner, Utilizing Service Mate and spreadsheets to organise, record and stream-line.
- Oversaw office inventory and warehouse management. I controlled purchasing, receiving and out-going goods to make best use of a small space to allow good flow of goods and safety in the warehouse and workshop.
- Whilst managing the service team through Service Mate, I also aided their technical skills and training through my own technical skills gathered from various machine operator roles.
- Greeted visitors, employees and clients politely and professionally for an excellent reception service. Monitored incoming sales/service/repair/warranty calls/emails and jobs.
- Oversaw appointment scheduling and delivery coordination for both customer sales/item delivery and service team jobs. This was done using a few systems - but mostly Service Mate.
- Improved customer satisfaction through superior conflict resolution and problem-solving skills. I gained these skills through years of security work, I have a lot of practise talking down an escalated situation and coming to a peaceful resolution that suits all involved.
Systems Operator
Pillow Talk
01.2021 - 01.2023
- Monitored delivery system, provided information to support efficient operation of picking and packing team and the dispatch team.
- Collaborated with Receivals and Dispatch team to develop and communicate ideas and ways to improve deliveries and staff safety.
- Troubleshot work stoppages and determined best course of action to maintain up-time for staff.
- Reviewed job logs with sense of urgency to meet customer needs. Mostly this was return sales, warranties and damaged goods.
- Provided basic end-user troubleshooting - product installation and customer enquiries.
- Assisted warehouse team with forklift duties and truck unloading. Assisted with loading AUS post trucks with deliveries.
- Worked with warehouse management to best maintain stock levels and rotation.
- Stocktaking! :D
Inventory Specialist
Hobson Engineering
03.2020 - 12.2020
- Managed receival of all incoming goods and interstate out going goods.
- Performed data entry and completed proper paperwork. Accuracy of data is of utmost importance with this specialised inventory due to items being utilised for structural integrity. Traceability is required to be perfect in case of product recalls and manufacturer faults.
- Recorded information, shortages, and discrepancies to keep records current and accurate.
- Monitored and adjusted inventory levels to meet customer needs and demands.
- Assisted in processing of new inventory and disposal of outdated items to keep products fresh and up-to-date.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Collaborated with the procurement team to establish steady supply of inventory.
- Moved pallets to and from trucks and around warehouse with forklifts to stay on top of demanding schedules.
- Loaded and unloaded delivery trucks through the use of a forklift.
- Loaded inventory with a high reach and pallet truck.
Education
Apply First Aid/Life Support - First Aid
Asset Training Australia
Ipswich, QLD2014
Certificate IV in Fitness - Health And Physical Fitness
Australian Institute of Fitness
Brisbane, QLD2014
Certificate II And III in Security Operations - Security And Protective Services
Peacekeepers Security Training Institute
Brisbane, QLD2011
Manage Conflict Through Negotiation - Security And Protective Services
Peacekeepers Security Training Institute
Brisbane, QLD2011
MEM40105 Certificate IV in Engineering - Engineering Technology
Bremer Institute of TAFE
Ipswich, QLD11.2009
Skills
- Business Administration
- Technical Support
- Critical Thinking
- Staff Management
- Workflow Planning
- Data Management
- Logistics Support Services
- Coaching and Training
- Billing and Invoicing
- Inventory Management
Timeline
Administrative Manager
Hello Mobility
01.2023 - 10.2023
Systems Operator
Pillow Talk
01.2021 - 01.2023
Inventory Specialist
Hobson Engineering
03.2020 - 12.2020
Apply First Aid/Life Support - First Aid
Asset Training Australia
Certificate IV in Fitness - Health And Physical Fitness
Australian Institute of Fitness
Certificate II And III in Security Operations - Security And Protective Services
Peacekeepers Security Training Institute
Manage Conflict Through Negotiation - Security And Protective Services
Peacekeepers Security Training Institute
MEM40105 Certificate IV in Engineering - Engineering Technology
Bremer Institute of TAFE
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