Jarett Cavanagh
Lockrose,QLD
Summary
Accomplished Fast Food Crew Trainer with a strong focus on efficiency, team development, and exceptional customer service. Expertise in training crew members on operations, policies, and regulations has consistently ensured satisfactory performance. Proven leadership and communication skills effectively motivate teams to deliver excellent service. Noteworthy achievements include the implementation of enhanced training processes that significantly boosted crew productivity and customer satisfaction rates.
Dedicated training specialist with 2 years of experience in developing and enhancing the skills of over 25 crew members. Proven ability to implement effective team-building strategies and provide detailed performance reports to track trainee progress. Strong focus on fostering a collaborative workplace culture that promotes growth and development. Looking to leverage expertise in training and development to contribute to organizational success.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Fast Food Crew Trainer
McDonald's
Plainalnd, QLD
11.2022 - Current
- Handled customer grievances promptly and effectively.
- Upheld regulations to maintain a safe work environment.
- Facilitated team members' career advancement through professional development initiatives.
- Compiled extensive documentation tracking trainee development post each session.
- Provided feedback on job performance to help improve employee skills.
- Used role-playing, lectures, and simulations to present information in variety of instructional techniques and formats.
- Executed daily tasks with precision and effectiveness.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Increased overall satisfaction, profit, and sales by 17% through teamwork with crew trainers and new management.
Tafe QLD
Tafe
Bundamba, QLD
01.2023 - 02.2024
- Conducted comprehensive inspections of vehicles to identify damages.
- Conveyed troubleshooting diagnosis to customer and outlined proposed repair plan and associated costs.
- Assisted customers with questions regarding necessary repairs for their vehicles.
- Connected electrical wiring to control panels and electric motors.
- Reviewed work orders and discussed with supervisors.
- Assisted customers in selecting appropriate replacement parts for their vehicles.
- Developed in-depth understanding of automotive systems and components to complete fast and accurate repairs.
Education
High School Diploma -
Lowood State High School
QLD11-2024
Certificate - Automotive Engineering
TAFE Queensland
QLD11-2023
Skills
- Quality Cleanliness Standards
- Effective Upselling Techniques
- Sanitation Protocols
- Safety Compliance Expertise
- Project Execution
- Work coordination
- Effective Team Collaboration
- Instructional Techniques
- Team-building activities
- Competency Enhancement
- Effective Time Management
Affiliations
- On my spare time, I have recently started to participate in the gym across from BCF.
- I genuinely enjoy the outdoors. I go fishing quite often and camp when available.
- I also Like to go hiking. I do MT. Cootha, Crows Nest and White Rock and the surrounding area.
Accomplishments
I received the highest reward possible alongside a medal in 2024 for completing the "Kakoda" 30km hike.
Within 3 months of McDonald's, I was promoted to an area leader then at 5 months, I was promoted to a crew trainer thanks to my hard work and expertise. I stayed in this position for a further 1.5 years.
references
Tameika Drake, Shift Manager:
Phone: 0416161230
Email: tameika8106@outlook.com
Ashleigh Cox, Rostering Manager
Phone: 0466913223
Email: ash8t8@hotmail.com
Certification
Certificate of automotive mechanical preparation through Tafe queensland
QCE diploma
References
References available upon request.
Timeline
Tafe QLD
Tafe
01.2023 - 02.2024
Fast Food Crew Trainer
McDonald's
11.2022 - Current
High School Diploma -
Lowood State High School
Certificate - Automotive Engineering
TAFE Queensland
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