Jarha Keila Avila
Chatswood,NSW
Summary
Dynamic Client Success Manager with a proven track record at Octomedia. Excelling in client relationship management and campaign coordination between client and different teams in the company.
Adept at fostering strong partnerships and enhancing customer satisfaction through effective communication and problem-solving skills. Passionate about delivering exceptional service and driving team success in fast-paced environments. Partnership building skills. Active listener, creative problem solver using tact and diplomacy to find common ground and achieve win-win outcomes.
Overview
20
20
years of professional experience
Work History
Full-time Mum
Parenthood
Sydney and Manila, NSW
06.2019 - 12.2025
- Director of In-Home Operations and Chief Childhood Development Officer
- Director of Chaos Management and Head of Tiny Human Relations
- Chief Executive Officer of Family Logistics and Emotional Support Specialist
- President of Culinary Arts, Laundry Services, and Child Entertainment
Client Success Manager
Octomedia
Sydney, NSW
10.2016 - 10.2019
- Fostered strong client relationships to enhance satisfaction and loyalty.
- Managed onboarding processes for new clients, ensuring smooth integration.
- Ensured efficient delivery of client campaigns, meeting established objectives.
- Collaborated with cross-functional teams to resolve client issues effectively.
- Conducted regular check-ins with clients to assess needs and provide support.
- Bridged gap between sales and content teams to align efforts for successful campaign execution.
- Maintained CRM for accurate tracking of client interactions and monthly campaigns.
- Provided clients with highest level of service through proactive support and engagement.
- Accurately entering client’s information in the back end system.
- Working closely to other department, design, content marketing team, sales and finance.
- Working on deadlines especially with print projects.
- Developed client relationships to enhance satisfaction and retention.
- Coordinated onboarding processes for new clients, ensuring smooth transitions.
Client Success Manager
Cirrus Media
Chatswood
05.2016 - 10.2016
- Fostered strong client relationships to enhance satisfaction and loyalty.
- Managed onboarding processes for new clients, ensuring smooth integration.
- Ensured efficient delivery of client campaigns and achievement of campaign objectives.
- Collaborated with cross-functional teams to resolve client issues effectively.
- Conducted regular check-ins with clients to assess needs and provide support.
- Bridged gap between sales and content teams to enhance collaboration for campaign success.
- Managed CRM and coordinated monthly campaigns, including EDMs, eNewsletters, banners, and magazines.
- Provided clients with the highest level of service.
- Accurately entering client’s information in the back end system.
- Working closely to other department, design, content marketing team, sales and finance.
- Working on deadlines especially with print projects.
- Developed client relationships to enhance satisfaction and retention.
- Coordinated onboarding processes for new clients, ensuring smooth transitions.
Owner
BB Jewelry
06.2013 - 11.2015
- Founded an Online Business of Stainless Steel Jewelries
- Executed marketing campaigns to enhance brand visibility
- Addressed customer enquiries to improve satisfaction
- Coordinated shipping logistics to ensure timely deliveries
- Stocks inventory
Supervisor
One Contact Center
Quezon City, Philippines
08.2012 - 12.2014
- I was hired to supervise 12+ customer service representatives. Fostered a motivating environment that encouraged employees to achieve top performance and deliver high levels of service.
- Conducted training sessions that enhanced employee customer service skills and contributed to improved client interactions.
- Transformed agents into a high performance service team by implementing one on one coaching / role playing.
- Cultivated an atmosphere of trust and respect that inspired employees to perform at their best.
- Leading conference calls with executive management and clients.
Customer Service Representative, Assistant Trainer
Sykes Asia Inc.
Marikina City, Philippines
05.2006 - 08.2012
- Provided customer service support to Citibank card holders, addressing their inquiries and concerns.
- Resolved customer inquiries and complaints, processed card requests, and provided solutions for agitated callers.
- Contributed to company achieving highest customer service ratings by earning 100% marks in communication, listening, problem resolution, and politeness.
- Commended for initiative, enthusiasm, persuasiveness, intensity of customer focus and dependability in performance evaluation.
- Completed customer service training to enhance customer satisfaction and support team productivity improvements.
Education
Bachelor of Arts - Mass Communication
University of Marikina
Philippines01.2011
Bachelor of Science - Nursing
Delos Santos College
Philippines01.2006
Skills
- Customer service
- Complaint resolution
- Customer satisfaction
- Training and development
- Account management
- Teamwork and collaboration
- Client relationship management
- Campaign coordination
- Effective communication
- Emotional intelligence
- Interpersonal communication
- Problem solving
Additional Information
Sarah Stowe
Editor, Octomedia
Cherie Nelson
Marketing & Automation Manager, Indesign Media Asia Pacific
Timeline
Full-time Mum
Parenthood
06.2019 - 12.2025
Client Success Manager
Octomedia
10.2016 - 10.2019
Client Success Manager
Cirrus Media
05.2016 - 10.2016
Owner
BB Jewelry
06.2013 - 11.2015
Supervisor
One Contact Center
08.2012 - 12.2014
Customer Service Representative, Assistant Trainer
Sykes Asia Inc.
05.2006 - 08.2012
Bachelor of Arts - Mass Communication
University of Marikina
Bachelor of Science - Nursing
Delos Santos College