Jari Lemaire
Coolangatta,QLD
Summary
Dynamic and adaptable individual with a proven track record at my time at Three Sons Coffee Cartel. Excelled in enhancing customer satisfaction and streamlining operations. I am an organized and dependable candidate successful at managing multiple priorities with a positive attitude. Enthusiastic and reliable, I take pride in providing excellent customer service and creating memorable dining experiences for restaurant customers.
Overview
10
10
years of professional experience
Work History
Head Barista /Assistant Manager
Three Sons Coffee Cartel
11.2017 - 07.2024
- Trained new employees on cafe policies, beverage preparation, and customer service standards to maintain a high level of performance.
- Developed a loyal customer base by fostering strong relationships and consistently delivering high-quality beverages.
- Optimized workflow processes for increased productivity during peak hours, minimizing wait times for customers.
- Collaborated with management to develop new menu items based on customer preferences and current trends in the coffee industry.
- Cleaned counters, machines, utensils, and seating areas daily.
- Prepared bagels, muffins and other food items for customer purchase.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Assisted in interviewing, hiring, and training new employees.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders and manage payments.
Front of House Server
Michels Patisserie
01.2015 - 10.2017
- Contributed to team efficiency by promptly clearing tables and resetting them for incoming guests.
- Increased sales significantly by upselling higher-end products to customers.
- Answered customers' questions, recommended items, and recorded order information.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Supported overall restaurant operations by assisting with opening or closing duties as needed.
- Handled cash transactions accurately while maintaining a secure till, minimizing discrepancies in financial records.
Education
Diploma - Health Sciences
Griffith College
Gold Coast, QLD12.2023
High School Diploma -
Pacific Coast Christian School
Tweed Heads, NSW12.2019
Skills
Adaptability under pressure
Cleanliness Enforcement
Coffee machinery
Conversant in Dutch
Front of House Operations
Adaptable, Flexible and a team player
Coordinating Orders
Cash Handling
Opening and closing duties
Prepare sandwiches and other cabinet foods
Order Taking
POS System Operation
Timeline
Head Barista /Assistant Manager
Three Sons Coffee Cartel
11.2017 - 07.2024
Front of House Server
Michels Patisserie
01.2015 - 10.2017
Diploma - Health Sciences
Griffith College
High School Diploma -
Pacific Coast Christian School
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