Summary
Overview
Work History
Education
Skills
Timeline
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JARIN AFROZE

Launceston,TAS

Summary

Goal-driven banking professional well-versed in managing diverse customer needs with speed and efficiency. Maximizing satisfaction and bank revenue through hands-on service and support, knowledgeable product recommendations and persuasive communication skills.

Overview

7
7
years of professional experience

Work History

Pharmacy Assistant

Chemist Warehouse
10.2021 - Current
  • Greeted customers and responded to questions with friendly, knowledgeable assistance.
  • Answered telephones and provided information about order status, store hours and pharmacy procedures.
  • Communicated instructions to patients or caregivers about proper use and storage of drugs.
  • Updated computer system with current customer, payment and inventory information.
  • Trained new pharmacy staff on computer system and drug management protocols.
  • Operated cash register and performed front counter tasks to facilitate daily operations.
  • Restocked pharmacy shelves with supplies and medicines and ordered new items to avoid shortages.

Gaming Attendant, Coin booth Cashier

Country Club
08.2021 - Current
    • Welcomed and greeted customers, answered questions and provided excellent customer service to contribute to memory-making experience.
    • Monitored gaming activities in assigned area for gaming illegal actions or suspicious activities.
    • Understood and demonstrated proper play of games to promote safety practices while opening, operating and closing venue.
    • Informed manager of duty of significant concerns, broken machines, out-of-order games and problems.
    • Prepared electronic gaming device's payoff requests and tax forms for jackpots in accordance with policies and regulations.
    • Operated point of sale terminal to complete customer transactions.
    • Assisted with ticket redemption and provided prize selection to customers.
    • Recorded daily opening and closing reports to reconcile sales.
    • Communicated proactively with guests to troubleshoot problems and provide guidance.
    • Counted and recorded assigned funds and made exchanges of funds throughout shift.

Administration Officer

Mowbray Physiotherapy
01.2020 - 04.2020
  • Scheduled appointments on Gumnut software and performed all necessary clerical duties to ensure office efficiency.
  • Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
  • Drafted and distributed invoices for outstanding payments.
  • Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
  • Managed daily payment processing and drafted related financial documents.
  • Maintained personnel records and updated internal databases to support document management.
  • Troubleshot employee concerns and recommended corrective actions to resolve issues.
  • Studied processes and developed reporting procedures to maintain administrative workflow.

Client Services Executive

Standard Chartered Bank
11.2016 - 03.2019
  • Served as front line worker while assisting clients with their various queries and directing them to relevant managers and tellers
  • Responded to customer queries regarding SMS banking, online banking, deposit machine, ATM and BFTN
  • Maintained client confidentiality norms and, national banking legislations and standards
  • Assisted clients with non-cash services and briefing them on ongoing promotions, service campaigns and initiatives
  • Performed internal audit procedures and ensuring all procedures are in compliance.
  • Accepted and processed payments, updated accounts and issued receipts.
  • Communicated with clients regarding account services, statements, and balances.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.

Education

Bachelors of Business Administration -

Independent University
Dhaka, Bangladesh
04.2016

Skills

  • Customer service, Follow-Up Skills
  • Customer Relationship Management
  • Consumer Banking
  • Inbound Customer Calls
  • Opening Accounts, Customer Transactions
  • Audit Support, Analytical thinking
  • Safe Deposit Box Oversight
  • Financial & Accounting,
  • Microsoft Office and Outlook,

Timeline

Pharmacy Assistant

Chemist Warehouse
10.2021 - Current

Gaming Attendant, Coin booth Cashier

Country Club
08.2021 - Current

Administration Officer

Mowbray Physiotherapy
01.2020 - 04.2020

Client Services Executive

Standard Chartered Bank
11.2016 - 03.2019

Bachelors of Business Administration -

Independent University

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JARIN AFROZE