Jarin Tasnim
Melbourne,Australia
Summary
Dynamic Client Relationship Manager with a proven track record at Access Mercantile Services, enhancing client retention by 15% through strategic relationship building and effective conflict resolution. Skilled in B2B sales and CRM, I excel in delivering tailored solutions that drive business growth and exceed client expectations.
Overview
12
12
years of professional experience
Work History
Client Relationship Manager
ACCESS MERCANTILE SERVICES
Melbourne, Victoria
07.2024 - Current
- Company Overview: Access Mercantile Services is a leading Australian and New Zealand service provider of debt collection, receivables management and field services. Access currently service many major clients across an array of industries and all customer segments.
- Sales and Relationship Specialist responsible for owning the relationship between business clients and Access Mercantile.
- Manage client relationships for key ANZ organizations in various industries.
- Provide collection and recovery solutions for consumer, commercial, and enterprise portfolios.
- Collaborate with cross-functional teams to ensure successful delivery of services.
- Achieve a significant increase in revenue through effective client management and solution delivery.
- Increased client retention rate by 15% year-over-year by proactively managing key accounts and enhancing service delivery.
- Achieved 20% uplift in collections for top-tier clients through tailored engagement strategies and improved client reporting.
- Resolved 98% of client escalations within 24 hours, boosting client satisfaction scores (CSAT) by 18%.
- Onboarded 10+ major clients in a single financial year, generating over $300K in additional collections revenue.
- Implemented a client feedback system that reduced complaints by 30% and helped shape service improvements.
- Maintained 100% compliance with all contractual and regulatory obligations across multiple client portfolios.
Client Services Officer
CONVERGE INTERNATIONAL Pty Ltd
Melbourne, VIC
03.2024 - 06.2024
- Company Overview: Founded in 1960, Converge International is an industry leader in providing health and wellbeing and people risk management solutions. It has a long history as a trusted provider of health and wellbeing services to Australian, New Zealand and global organisations across all industries and sizes.
- Representing the first point of contact for clients and assisting with Converge International products and services.
- Understanding the needs of the client or customer and respond to queries on a case-by-case basis.
- Triaging incoming queries, intake activities and appointment scheduling.
- Complete Administration support in the Operations team, following all prescribed guidelines and procedures.
- Answer clients' queries efficiently in a timely manner.
- Resolve issues with empathy and care.
- Nurture clients' relationships.
Inside Sales Account Manager
CIVICA ASIA PACIFIC
Melbourne, VIC
01.2023 - 12.2023
- Company Overview: Civica is one of the UK’s largest software companies and a leader in Asia Pacific, with over 30 years of proven expertise in delivering improved outcomes for public services around the world.
- Provide inside sales representation to commercial and government accounts within the VIC/WA/SA territory, maximising sales growth and customer value.
- Represent company's products and services, starting with a deep and comprehensive understanding of the company's offering and products.
- Develop relationships with clients, provide customer service and identify and develop new prospects and sales opportunities.
- Administrative tasks related to sales including reporting.
- Brought in 40 new customers and closed 240 work orders, achieving 80% of FY23 target within nine-months.
- Grew largest Government and Commercial account by 10%.
- Quickly upskilled to understand Tendering in response to a new third-party procurement process and successfully tendered for and secured an additional 2-year term as a preferred supplier for a key Government client.
- Acknowledged by the Leadership Team and wider business for building a robust Tender process for the company and for developing and strengthening client and third-party relationships.
Renewals Manager
MYNEWSDESK
Stockholm
06.2021 - 11.2022
- Company Overview: Mynewsdesk is a leading all-in-one brand newsroom and multimedia PR platform. Over 5,000 brands use their platform to publish and distribute their content.
- Commercial role working with Sales and Customer Success teams to improve customer retention and deliver a high-quality renewal experience.
- Led the renewals process in collaboration with the CSM and the Account team to preserve and enhance customer contracts and relationships.
- Developed a clear renewal strategy for each customer based on data driven decisions.
- Developed best practices for all internal processes including, Opportunity Management, Data Quality and Accuracy, CRM Hygiene, Quotations and Forecasting.
- Identified customer requirements and uncovered roadblocks to ensure on-time commitments.
- Provided product knowledge and service as a trusted brand ambassador.
- Trailblazer for the Renewals Manager role within the organisation, creating processes, implementing and testing systems and assisting management to successfully establish the new role and function into the business.
- Recognised by the CEO for impact on renewals process and realisation of the value of the renewals role, which led to further investment in recruiting more Renewals Managers into the business.
Business Development Executive
DPORGANIZER
Stockholm
07.2020 - 12.2020
- Company Overview: DPOrganizer is innovative software as a service (SaaS), designed by Data Protection Officers and focused on the legal and compliance perspective. Long-term management solutions for data protection that help map, visualize, report, and manage the processing of personal data.
- Generated Sales Qualified Leads.
- Reached out to prospects on a daily basis via phone, mail and tools including LinkedIn Sales Navigator, Salesforce and other marketing activities.
- Worked across the Nordics and English market to prospect and qualify the target 10 sales qualified leads (SQL) per month, successfully achieving 5, 8 and 10 SQLs with thorough needs analysis completed for the Sales Executives.
- Developed and executed a strong prospecting plan, including creating calling guides and scripts, audience segmentation and approach which provided Sales Executives with detailed and thorough leads and client needs analysis lending to a warm handover of the client to Sales.
Account Manager
CENTRAL INNOVATION
Auckland
01.2018 - 06.2020
- Company Overview: Central Innovation sources, builds and advises on world-class design process solutions to the manufacturing, architecture, engineering and construction industries.
- Developed new business with existing clients and/or identified areas of improvement to meet sales quotas.
- Managed multiple accounts and developed relationships with multiple persons within each account.
- Served as the lead point of contact for all customer account management matters.
- Built and maintained strong, long-lasting client relationships.
- Negotiated contracts and closed agreements to maximize profits.
- Developed trusted advisor relationships with key accounts, customer stakeholders and executive sponsors.
- Achieved first place across Australia and New Zealand in the Customer Care Team for the End of Financial Year, Mar 2019 for successfully completing the highest number of meetings, achieving 50 and exceeding a target of 34.
- Achieved third place across Australia and New Zealand in the Customer Care Team for the End of Calendar Year, Dec 2018.
- Alongside revenue achievements, consistently met and exceeded activity targets of 8 held meetings and 60 connected calls per week.
Insurance Consultant
AA INSURANCE
Auckland
05.2015 - 12.2017
- Responsible for the improvement of the centre's national ranking.
- Successfully placed the centre in one of the top three placements for every insurance competition (AA Life & AA Health - First place).
- Recognized for sales performance on the Centre Network Weekly Newsletter for achieving 5 and/or 6 out of 6 KPIs. This is called 'Insurance Consultants 5+ Club'.
Insurance Sales Agent
WOOLWORTHS INSURANCE, SALMAT
Auckland
09.2013 - 04.2015
- Outstanding achievement in Motor and Pet insurance.
- Consistently exceeded KPIs and successfully passed Quality Assurance call checks.
Education
Bachelor of Commerce - Accounting
University of Auckland
AucklandSkills
- Account Management
- B2B Sales
- B2C Sales
- Prospecting
- Lead Generation
- Cold Calling
- Tendering
- LinkedIn Sales Navigator
- CRM
- Customer engagement
- Presentation development
- Conflict resolution skills
- Business growth strategies
- Relationship building and management
Languages
English Native, Bengali Native
WEBSITE, PORTFOLIO AND PROFILES
linkedin.com/in/jarin-tasnim-4a7422111/
Timeline
Client Relationship Manager
ACCESS MERCANTILE SERVICES
07.2024 - Current
Client Services Officer
CONVERGE INTERNATIONAL Pty Ltd
03.2024 - 06.2024
Inside Sales Account Manager
CIVICA ASIA PACIFIC
01.2023 - 12.2023
Renewals Manager
MYNEWSDESK
06.2021 - 11.2022
Business Development Executive
DPORGANIZER
07.2020 - 12.2020
Account Manager
CENTRAL INNOVATION
01.2018 - 06.2020
Insurance Consultant
AA INSURANCE
05.2015 - 12.2017
Insurance Sales Agent
WOOLWORTHS INSURANCE, SALMAT
09.2013 - 04.2015
Bachelor of Commerce - Accounting
University of Auckland
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