Jarina Maharjan
Hurstville,Australia
Summary
Seeking an entry-level position to begin a career in a high-level professional environment. I am looking for a challenging role in a reputable organization to utilise technical, database, and management skills for the organization's growth and to enhance knowledge about new and emerging trends in the IT sector.
Overview
4
4
years of professional experience
Work History
Receptionist/Duty Manager
Nesuto Chippendale
01.2022 - Current
- Greet customers warmly, actively listen to their needs and guide product selection
- 'Managed approximately 30 incoming calls, emails and faxes per day from customers.
- Process customer transactions accurately and efficiently, handling cash and electronic payments
- Address customer inquiries and concerns promptly, ensuring satisfactory resolution and follow-up
- Assist in managing store inventory and restocking shelves to ensure products are readily available
- Collaborate with team members to maintain clean and organized store environment
- Handle escalated guest issues and complaints, demonstrating strong conflict resolution skills and finding satisfactory solutions
- Work collaboratively with other staff members and departments to ensure smooth hotel operations
- Effectively resolve guest complaints and issues, finding appropriate solutions to maintain guest satisfaction
- Identify areas for improvement in guest services and implement strategies to enhance overall guest experience
- Respond to emergencies and security concerns, following proper protocols and ensuring guest safety.
Cleaner
Consolidated Property Services
11.2021 - 01.2022
- Identified repair needs and major maintenance concerns, and escalated issues to management.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Removed trash, debris and other waste materials from premises.
- Cleaned walls and ceilings with special reach tools following regular schedule.
- Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
- Confirmed all cleaning tools and equipment were stored properly after use.
- Emptied trashcans and transported waste to collection areas.
- Used time management and efficient cleaning methods to meet deadlines.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Increased customer satisfaction by maintaining clean restrooms and public spaces promptly.
Housekeeping Room Attendant
Meriton Suites Zetland
02.2021 - 12.2021
- Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.
- Contributed to positive guest experiences with meticulous attention to detail in all aspects of room cleaning and presentation.
- Responded to requests from patrons for linens and toiletries.
- Ran special errands, including retrieving dry cleaning and making requested purchases.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Improved room turnaround times by efficiently managing daily tasks and prioritizing room assignments.
General Cleaner
Clean Cleaning Services
06.2020 - 02.2021
- Weekly cleaning
- Handled equipment, chemicals, and materials properly and with caution.
- Responded immediately to calls from personnel to clean up spills and wet floors.
- Cleaned walls and ceilings with special reach tools following regular schedule.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Used organic-based chemicals to disinfect floors, counters and furniture.
- Provided assistance to other staff members with cleaning of difficult areas.
Education
Bachelor of Information Technology -
Kent Institute
Sydney, NSW07.2023
Diploma in digital media Technology -
Kent Institute
Sydney, NSW01.2021
Certificate IV in Web-based Technologies -
Kent Institute
Sydney, NSW01.2021
Skills
- Experience in Active directory
- Ticketing systems like Jira service desk
- Resolving ticket
- Operating Systems: Windows 8, 10, 11; Windows Server 2019; MacOS
- Cloud Technologies: Office 365, MS Azure, MS Teams
- Backup Technologies: Windows Backup, Office 365 Backup
- Troubleshooting
- Networking: DHCP, DNS, TCP/IP, Routers, Switches
- Customer Needs Assessment
Awards
HM Award 2023 – Finalist in Front office Associate
Training
Techskills: Intensive Helpdesk Support Boot Camp, 2023-11-01
References
Available upon request
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Part TimeFull TimeWork Location
On-SiteRemoteHybridImportant To Me
Work-life balanceCompany CultureCareer advancementTeam Building / Company RetreatsPersonal development programsHealthcare benefitsFlexible work hoursPaid sick leaveTimeline
Receptionist/Duty Manager
Nesuto Chippendale
01.2022 - Current
Cleaner
Consolidated Property Services
11.2021 - 01.2022
Housekeeping Room Attendant
Meriton Suites Zetland
02.2021 - 12.2021
General Cleaner
Clean Cleaning Services
06.2020 - 02.2021
Bachelor of Information Technology -
Kent Institute
Diploma in digital media Technology -
Kent Institute
Certificate IV in Web-based Technologies -
Kent Institute
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