JARMMARLEY WILLETT
Waterloo,NSW
Summary
Highly motivated and results-driven professional with a passion for operations and program management. With experience in program management and in delivering exceptional customer and client-focused outcomes, I have consistently demonstrated my ability to drive success in diverse and challenging environments. Beyond my professional accomplishments, I take immense pride in my cultural heritage as an Aboriginal man from the outback of Queensland. My cultural awareness and appreciation for diversity have been instrumental in promoting inclusive work environments and driving meaningful social change.
Overview
8
8
years of professional experience
Work History
Project Administrator
Mott MacDonald Group
11.2022 - Current
- Verified work compliance with applicable regulations, codes and specifications.
- Trained and monitored employees to teach daily tasks and improve performance.
- Established and enforced procedures and work standards, promoting team performance and safety.
- Worked with senior management to define standards, policies, procedures and organizational enhancements to meet company goals for finance.
- Processed and sent invoices, adjustments and credit memos to clients.
- Maintained close connection with project personnel to quickly identify and resolve problems.
- Improved operational efficiency by optimizing and automating business processes.
- Created plans to propose solutions to problems related to efficiency, costs or profits.
- Established and adjusted control systems to provide operations sequence falls in line with commissioning requirements.
- Reviewed payment claims and supporting documents to determine the validity of the claim.
Administration Officer
Uniting NSW/ACT
07.2022 - 11.2022
- Processed purchase orders, service contracts and financial reports.
- Screened and transferred incoming calls, took down messages and transmitted information and documents to internal personnel.
- Aided colleagues, managers and customers through regular communication and assistance.
- Drafted and distributed invoices for outstanding payments.
- Monitored and updated employee database and managed scheduling for team.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Implemented improved processes for data extraction with less errors and faster processing.
- Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
- Drove workflow improvements by streamlining processes.
On-Site Services Coordinator
Canon Australia
03.2022 - 07.2022
- Monitored daily and weekly key performance indicators to maintain on-track status
- Enhanced operational efficiency and reduced labor expenses by developing and optimizing standard practices
- Verified compliance with best business practices throughout organization
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines
- Processed inbound and outbound shipments with high accuracy and efficiency by effectively directing associate teams and managing inventory processes
- Created and implemented strategies for improving operational efficiency and accuracy.
Customer Support Assistant
Commonwealth Bank of Australia
07.2021 - 11.2021
- Monitored daily and weekly key performance indicators to maintain on-track status
- Enhanced operational efficiency and reduced labor expenses by developing and optimizing standard practices
- Verified compliance with best business practices throughout organization
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines
- Processed inbound and outbound shipments with high accuracy and efficiency by effectively directing associate teams and managing inventory processes
- Created and implemented strategies for improving operational efficiency and accuracy
- Balance daily reconciliation and cash flows
- Implement security procedures and protocols
- Handle large amounts of cash
Program Support Officer
Uniting NSW/ACT
11.2020 - 07.2021
- Monitored daily and weekly key performance indicators to maintain on-track status
- Enhanced operational efficiency and reduced labor expenses by developing and optimizing standard practices
- Verified compliance with best business practices throughout organization
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines
- Processed inbound and outbound shipments with high accuracy and efficiency by effectively directing associate teams and managing inventory processes
- Created and implemented strategies for improving operational efficiency and accuracy.
Client Services Coordinator
Commonwealth Bank
09.2019 - 09.2020
- Negotiated with managers, promoters and union officials regarding client contractual rights and obligations
- Developed contacts with individuals and organizations, applying effective strategies and techniques to promote client success
- Prepared a variety of different written communications, reports and documents to ensure smooth operations
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting
- Carried out day-day-day duties accurately and efficiently
- Offered friendly and efficient service to all customers, handled challenging situations with ease.
Disability Support Worker
Endeavour Foundation
02.2018 - 07.2018
- Offered social support by transporting individuals to events and activities, in addition to medical appointments and shopping trips
- Kept close eye on client vital signs, administered medications and tracked behaviors to keep health supervisor well-informed
- Checked medication schedules and patient needs to enforce correct medication administration
- Kept patients mentally alert by entertaining
- Assisted clients with daily living needs, including maintain self-esteem and general wellness
- Conferred with supervisor to discuss patient condition and medical care, helping to optimize treatments and enhance outcomes.
Retail Assistant
Australia Post
10.2015 - 02.2018
- Actively engaged customers to provide general assistance and information on store merchandise
- Employed strategic tactics such as cross-selling and upselling to drive sales
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance
- Displayed merchandise by arranging in appealing ways to boost sales
- Performed store opening, closing and shift change actions, including completing accurate shift change logs, to keep operations efficient and current
- Operated POS cash register and equipment to collect payments.
Education
Diploma - Project Management
Elemental Projects
Sydney, NSW11.2023
Cert III in Business - undefined
Australian College of Commerce and Management
Sydney, NSW07.2021
High School Diploma - undefined
St Brendan's College
Yeppoon, QLD11.2014
Skills
- Microsoft Office
- Interpersonal Communication
- Analytical skills
- Adaptability
- Problem-Solving
- Multitasking and Prioritization
- Assignment Delegation
- Documentation and Recordkeeping
- Employee Training
- Time Management
- Project Management
- Cultural awareness
- Verbal and written communication
Accomplishments
- 2014 Finalist for the Foundation for Young Australians 'Game Changer Award'
Timeline
Project Administrator
Mott MacDonald Group
11.2022 - Current
Administration Officer
Uniting NSW/ACT
07.2022 - 11.2022
On-Site Services Coordinator
Canon Australia
03.2022 - 07.2022
Customer Support Assistant
Commonwealth Bank of Australia
07.2021 - 11.2021
Program Support Officer
Uniting NSW/ACT
11.2020 - 07.2021
Client Services Coordinator
Commonwealth Bank
09.2019 - 09.2020
Disability Support Worker
Endeavour Foundation
02.2018 - 07.2018
Retail Assistant
Australia Post
10.2015 - 02.2018
Diploma - Project Management
Elemental Projects
Cert III in Business - undefined
Australian College of Commerce and Management
High School Diploma - undefined
St Brendan's College
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