Open To Work
Jarn Kaya
Melbourne,VIC
Summary
Results-driven Account Manager with strong communication and cold calling skills. Proven ability to generate leads and build lasting client relationships.
Overview
16
16
years of professional experience
Work History
Account Manager
Vertex Fabrics
Melbourne, Victoria
12.2023 - Current
- Served as primary liaison for client concerns and needs.
- Provided training and guidance to new Account Managers.
- Renewed existing accounts by building relationships with clients.
- De-escalated customer interactions by providing alternative solutions to issues.
- Generated leads through cold calling activities.
- Attended trade shows and conferences as a representative of the company.
- Conducted market research to identify potential customers.
- Participated in brainstorming sessions to develop new ideas for business development initiatives.
Victorian sales manager
Australian Outdoor living
Melbourne, vic
02.2020 - 11.2023
- Led sales team to promote Australian outdoor living products effectively.
- Developed and implemented strategic sales plans for market growth.
- Established relationships with key clients, while maintaining existing customer base.
- Enhanced sales volume through skilled support to both new and inactive customers.
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
- Supported sales team members to drive growth and development.
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
- Conducted regular meetings with staff members to review goals and objectives for the quarter and year.
- Resolved customer complaints regarding sales and service.
- Coordinated Daily Field Reports (DFRs) and distributed to clients.
Account Manager
Eurotec
Melbourne , Vic
02.2018 - 01.2020
- Managed client accounts to ensure satisfaction and retention.
- Developed strong relationships with key stakeholders in various industries.
- Coordinated project timelines and deliverables with internal teams.
- Assisted in preparing proposals and contracts for clients.
- Conducted regular check-ins to address client needs and concerns.
- Analyzed client feedback to enhance service offerings and strategies.
Sales Consultant, Interior Design
Nu-style home improvements
Melbourne, Vic
01.2013 - 01.2018
- Assisted clients in selecting interior design elements and materials.
- Conducted consultations to understand customer preferences and project needs.
- Developed design concepts and presented them to clients for approval.
- Collaborated with contractors to ensure seamless project execution and quality.
- Utilized design software to create visual representations of proposed projects.
- Managed client relationships through regular follow-ups and communication.
- Attended industry events to stay updated on design trends and innovations.
- Provided product knowledge training for new team members on design offerings.
Call Center Manager
Nu-style home improvements
Melbourne, Victoria
05.2011 - 01.2013
- Managed daily operations of call center team, ensuring effective communication.
- Trained staff on customer service protocols and company policies.
- Oversaw scheduling and staffing to meet business needs and customer demand.
- Implemented quality assurance processes to enhance service standards.
- Developed training materials for ongoing employee development initiatives.
- Conducted performance evaluations to provide feedback and coaching to agents.
- Collaborated with sales and marketing teams to align service strategies.
- Resolved escalated customer issues, maintaining high satisfaction levels.
- Monitored daily operations, including call volume, average speed of answer, service levels, customer satisfaction scores, and other key metrics.
- Resolved escalated customer complaints in an efficient manner while maintaining positive relationships with clients.
Lead Telemarketer
Nu-style home improvements
Melbourne, Victoria
08.2009 - 05.2011
- Managed telemarketing campaigns to promote home improvement services effectively.
- Trained and mentored new telemarketers on company products and sales techniques.
- Developed scripts and materials to enhance customer engagement and response rates.
- Conducted market research to identify potential leads for home improvement projects.
- Collaborated with the sales team to align marketing strategies with customer needs.
Skills
- communication skills
- lead generation techniques
- customer engagement
- training and mentoring
- Converting leads
- Sales expertise
- Sales techniques
- Cold calling skills
Accomplishments
Employee of the Year - 2024 - Australian outdoor living
Hobbies
- Weight training at Gym 6 days a week
- AFL football
- Spending time with family and friends
Work Preference
Job Search Status
Open to workWork Type
Full TimeSalary Range
$150000/yr - $200000/yrTimeline
Account Manager
Vertex Fabrics
12.2023 - Current
Victorian sales manager
Australian Outdoor living
02.2020 - 11.2023
Account Manager
Eurotec
02.2018 - 01.2020
Sales Consultant, Interior Design
Nu-style home improvements
01.2013 - 01.2018
Call Center Manager
Nu-style home improvements
05.2011 - 01.2013
Lead Telemarketer
Nu-style home improvements
08.2009 - 05.2011