Jarod Luis

Conducted comprehensive risk assessments by analyzing policy data and identifying potential areas of risk exposure.

Collect, evaluate, and interpret intelligence data from diverse sources, including open-source information, different software and various different external and internal reports

Analyze data to identify trends, patterns, and potential threats. Evaluate the credibility and reliability of sources and assess the relevance of gathered information.

Ensured compliance with industry regulations and standards by staying updated on legal requirements related to insurance policies and claims processing.

Prepare clear, concise, and well-organized intelligence reports and briefings.

Conducted thorough assessments of motor insurance claims, including vehicle damage, liability determination, and coverage verification.

Provided exceptional customer service by guiding policyholders through the claims process, explaining coverage details, and addressing inquiries and concerns. Acted as a liaison between the insurance company, policyholders, repair shops, and other relevant stakeholders to facilitate efficient claims resolution.

Collaborated with legal and investigative teams when handling complex or disputed claims, ensuring adherence to legal protocols and ethical standards.

Implemented vigilant fraud detection measures, scrutinizing claims for potential inconsistencies or fraudulent activities.

Participated in regular training sessions to stay abreast of industry trends, policy changes, and legal developments related to motor insurance claims. Proactively contributed to process improvement initiatives, streamlining claims procedures, and enhancing customer satisfaction.