Jarrad Bergdoll
Caringbah,NSW
Summary
Experienced Technical Support Representative skilled in providing clear guidance and practical advice to clients. Drives positive outcomes in customer interactions and engineering projects for supported products. Detail-oriented professional with a background in telecommunications, retail, and customer service. Skilled in troubleshooting complex technical issues with precision and delivering advanced Tier 2 and 3 support knowledge.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Information Technology Support Specialist
Florida Realtors Tech Help Line
09.2023 - 07.2025
- Used ticketing systems to manage and process support actions and requests.
- Managed high levels of call flow and responded to technical support needs.
- Patched software and installed new versions to eliminate security problems and protect data.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Diagnose and troubleshoot hardware, software, and network issues.
- Responded to customer inquiries and provided technical assistance over the phone and in person.
- Researched and identified solutions to technical problems.
- Managed approximately 30 incoming calls daily to members, resulting in a successful resolution of their technical needs.
- Learns and adapts to new systems.
- Salesforce experience.
Internet Technical Support Representative
Spectrum
03.2023 - 09.2023
- Used ticketing systems to manage and process support actions and requests.
- Managed high levels of call flow and responded to technical support needs.
- Improved overall user experience through support, training, troubleshooting, improvements and communication of system changes.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Security Access Control Project Manager
Resorts Services Technology
03.2022 - 03.2023
- Oversaw multiple, property-wide Security access control projects
- Coordinated walk-throughs with the requester to obtain the scope of work required for a project
- Submitted proposal and quote requests to our contractors and other departments throughout Universal
- Managed deadlines through Smartsheet & Office 365 applications such as Teams & Excel
- Reported to higher management and requestors on project status
- Worked with contractors via phone or in person to ensure the project was completed on time and within company standards, while meeting the requester's expectations.
- Troubleshoot computer, camera, printer, and access control systems
- Help desk ticket response.
- Monitored several servers remotely
- Monitored security systems, designed for large marquee events, of over 40k people or more
- Security audits for login credentials at Security entry checkpoints
Emergency Dispatcher
Universal Studios Florida
02.2019 - 03.2022
- Review video and system feeds to alert the proper respondents regarding incidents.
- Gather information, identify, and implement a resolution, follow up, and log an incident report to manage complaints successfully.
- Relay pertinent information to Security Officers promptly.
Security Officer
Universal Studios Florida
05.2017 - 03.2022
- Oversee daily monitoring and patrolled buildings, grounds, and work sites
- Secure personal and company goods against robbery, vandalism, and illegal entry
- Monitor employee activities, confirming compliance with security regulations
- Operate scanning equipment to view internal structures of luggage, purses, and other bags to check for prohibited items
- Check identification of all persons entering and exiting facility to eliminate unauthorized visitors
- Prepare and submit detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences
- Patrol and monitor premises in company vehicle, on bicycle, and by foot
Education
Associate of Science - Cybersecurity & Network Engr Tech: Cloud Infrastructure Security
Valencia College
Orlando, Florida05.2024
Associate of Science - Criminal Justice
Valencia College
Orlando, FL12.2019
Associate of Arts - General Studies
Valencia College
Orlando, FL12.2014
Skills
- End-user training
- Written And Verbal Communication
- Network systems administration
- Customer Service
- IT technical support
- Application support
- Safety And Security
- Proficient in managing multiple tasks
- Security And Burglar Alarms
- Online technical support
- Experienced in Microsoft Office applications
- IT help desk services
Certification
- Network Support, 2022, Technical Certificate
- Red Hat System Administration I & 2, 2022, Certificate of Attendance
- Red Hat System Administration III: Linux Automation with Ansible, 2022, Certificate of Attendance
- Network Administration, 2023, Technical Certificate
- Homeland Security - Law Enforcement Specialist, 2019, Technical Certificate
Websites, Portfolios, Profiles
www.linkedin.com/in/jarrad-bergdoll
Timeline
Information Technology Support Specialist
Florida Realtors Tech Help Line
09.2023 - 07.2025
Internet Technical Support Representative
Spectrum
03.2023 - 09.2023
Security Access Control Project Manager
Resorts Services Technology
03.2022 - 03.2023
Emergency Dispatcher
Universal Studios Florida
02.2019 - 03.2022
Security Officer
Universal Studios Florida
05.2017 - 03.2022
Associate of Science - Criminal Justice
Valencia College
Associate of Arts - General Studies
Valencia College
Associate of Science - Cybersecurity & Network Engr Tech: Cloud Infrastructure Security
Valencia College
Similar Profiles
Hollie DukeHollie Duke
Executive Assistant at Florida RealtorsExecutive Assistant at Florida Realtors
Romina MedinaRomina Medina
Real Estate Agent at REALTOR, Florida RealtorsReal Estate Agent at REALTOR, Florida Realtors
George Gilberth Webster SmithGeorge Gilberth Webster Smith
Store keeper assistant at Royal Caribbean Cruise Line, Caribbean Way, Miami, FloridaStore keeper assistant at Royal Caribbean Cruise Line, Caribbean Way, Miami, Florida
Winiata CherringtonWiniata Cherrington
Truck Driver/Operator at Tec Side/CleanawayTruck Driver/Operator at Tec Side/Cleanaway
Delia KapeneDelia Kapene
Assistant Team Leader at Australian Electoral CommissionAssistant Team Leader at Australian Electoral Commission