DENISE MARTIN
Baldivis
Summary
Compassionate and dedicated Disability Coordinator with 3 years of experience providing support and resources for individuals with disabilities. Skilled in assessing needs, facilitating accommodations, and ensuring compliance with relevant laws and company regulations, including NDIS regulation reporting. Proven ability to advocate for individuals while collaborating with various stakeholders, including family representatives, healthcare providers, and government agencies. Committed to creating inclusive and accessible environments to empower individuals with disabilities.
Overview
3
3
years of professional experience
Work History
HOUSING AND ACCOMODATION COORDINATOR
ST JUDE’S DISABILITY SERVICE
06.2024 - Current
- Funding Support: Assist clients in acquiring additional funding as necessary to meet their housing and support needs, ensuring they have access to adequate resources and services
- Incident Reporting: Review, sign off, and manage incident reports to ensure proper documentation and compliance with organizational protocols
- Case Management: Maintain accurate and detailed case notes, client data, and professional emails to ensure seamless communication and information sharing with all stakeholders involved in the care and support process
- Collaborative Care: Work closely with service coordinators, support staff, and family members to address all client needs effectively, ensuring a holistic approach to service delivery
- Technology Utilization: Utilize Lee Care, SAP, and SharePoint for case management, scheduling, and documentation to streamline workflows and maintain organized records
- Team Leadership: Supervise a team of 36 staff members, fostering collaboration and ensuring efficient performance in delivering high-quality care and services to clients
- Roster Management: Create and manage staffing rosters for 12 residential facilities, optimizing staff allocation and coverage to meet client needs and ensure operational efficiency
DISABILTY SUPPORT WORKER
ST JUDE’S DISABILITY SERVICE
07.2022 - 06.2024
- Personal Care Support: Assisted clients with daily personal care tasks, including grooming, dressing, and hygiene, to promote independence and ensure their well-being
- Household Assistance: Helped clients with household chores such as cleaning, cooking, and pet care, ensuring their living environment was clean, organized, and comfortable
- Client Relationship Development: Built strong, trust-based relationships with clients by actively listening to their needs, understanding their preferences, and providing tailored support
- Service Reporting: Documented and wrote detailed reports on the services provided to clients, ensuring accurate and timely records for both internal use and compliance
- Health and Satisfaction Scheduling: Created personalized schedules for clients to regulate their health routines, appointments, and other daily activities, promoting stability and satisfaction
- Family & Guardian Collaboration: Fostered positive communication with clients' families and guardians, ensuring alignment on care plans and involving them in the decision-making process
- Proactive Client Care: Anticipated client needs, attending to them before being asked, ensuring a high level of care and attention to detail in all aspects of their daily lives
- Confidence Building & Self-Regulation: Supported clients in developing self-regulation strategies, boosting their self-confidence, and encouraging independence in managing their personal challenges
- Professional Communication: Answered phone calls and sent professional emails to assist clients in scheduling appointments, managing their appointments, and ensuring effective communication with external services
- Daily Living Support: Provided assistance with daily living activities, such as accompanying clients to appointments, shopping, and other errands, fostering independence and community participation
Education
Certificate III - Cert 111 Disability And Aged Care
South Metropolitan TAFE
Perth, WASkills
- Customer Service: Skilled in providing exceptional service, addressing client inquiries, resolving issues, and ensuring a positive experience Able to maintain a calm and professional demeanor under pressure while managing client expectations
- Data Entry: Accurate and efficient data entry skills, proficient in entering and updating information quickly while maintaining high attention to detail Familiar with various data management systems and software tools
- Decision-Making: Strong decision-making abilities, with the capacity to analyze situations, evaluate options, and make informed choices that align with organizational goals and client needs
- Work Planning and Prioritization: Excellent organizational skills in planning and prioritizing tasks to ensure deadlines are met without compromising quality Adept at managing multiple tasks simultaneously and adjusting priorities as needed
- Stakeholder Relationship Building: Skilled at building and maintaining positive relationships with stakeholders, including clients, team members, and external partners Focused on clear communication and collaboration to achieve common goals
Timeline
HOUSING AND ACCOMODATION COORDINATOR
ST JUDE’S DISABILITY SERVICE
06.2024 - Current
DISABILTY SUPPORT WORKER
ST JUDE’S DISABILITY SERVICE
07.2022 - 06.2024
Certificate III - Cert 111 Disability And Aged Care
South Metropolitan TAFE
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