Jarrod Adams
Mackay,QLD
Summary
Customer-oriented General Manager with 21 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen. Dedicated Automotive Industry professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
22
22
years of professional experience
Work History
General Manager
North Jacklin Motor Group
09.2022 - Current
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Developed and maintained relationships with customers and suppliers through account development.
- Managed budget implementations, employee evaluations, and contract details.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Analyzed market trends and competitor activities to create competitive advantages.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Mitigated business risks by working closely with staff members and assessing performance.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Parts Manager
North Jacklin Motor Group
11.2001 - 08.2022
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Ordered parts for customers, repair shops, and service departments for use in automotive equipment.
- Supervised and trained staff on product knowledge and customer service.
- Developed and implemented new procedures for improving inventory control and reducing time required locating parts by modifying part numbers and locations.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Trained team members in successful strategies to meet operational and sales targets.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Set employee schedules for consistent staff coverage and delegated work assignments based upon experience and strengths.
- Provided timely, insightful and accurate reports to upper management.
- Analyzed sales trends to follow demands of customers and in-shop needs.
- Monitored and evaluated supplier performance to maintain quality of parts.
- Mitigated financial discrepancies by managing inventory, damaged goods and backorders.
- Established and maintained relationships with vendors to source affordable and high quality materials and equipment for construction projects.
- Tracked project costs and other financial metrics to maximize profitability.
- Prepared detailed project estimates and reports for management review.
- Used computer software to design construction plans and perform calculations.
- Analyzed and evaluated construction bids to select most cost-effective contractors.
- Scheduled utility service providers according to project timelines.
- Negotiated labor contracts with general contractors and subcontractors.
- Implemented systems to improve process efficiency and reduce project duration.
Education
Cert IV in Frontline Management - Retail Management
Boyle Consulting
Brisbane, QLD10.2012
High School Diploma -
St Virgil's College
Hobart, TAS09.1992
Skills
- ERP Systems
- Purchasing and Planning
- New Business Development
- Team Leadership
- Staff Training
- Sales Promotion
- Performance Analysis
- Employee Scheduling
- Profit and Loss Accountability
- Analytical Skills
- Exceptional Interpersonal Communication
- Leadership
- Event Management
- Human Resources Leadership
- Performance Evaluations
- Total Quality Management
- Salary Structure
- Customer Experience
- Time Management
- Data Review
- Project Planning
- Operations Management
- Staff Development
- Staff Motivation
- Verbal and Written Communication
- Inventory Control
- Coaching and Mentoring
- Staff Retention Programs
- Administrative Skills
- Cost Analysis and Savings
- Staff Management
- Profit and Loss
- Budget Administration
- Marketing
- Budgeting and Cost Control
- Dealership Management
- Departmental Operations Management
- Problem Resolution
Timeline
General Manager
North Jacklin Motor Group
09.2022 - Current
Parts Manager
North Jacklin Motor Group
11.2001 - 08.2022
Cert IV in Frontline Management - Retail Management
Boyle Consulting
High School Diploma -
St Virgil's College
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