Summary
Overview
Work History
Education
Skills
Timeline
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Jarrod Buckpitt

SOUTH PENRITH,NSW

Summary

My experience in various roles has equipped me with a broad set of skills and insights that enhance my communication. I've learned the importance of active listening and the ability to adapt my communication style to suit the needs of different individuals or groups, ensuring the best possible results.

Overview

9
9
years of professional experience

Work History

Property Officer

Aitken RE
05.2024 - Current
  • Conducted thorough property inspections to maintain safety standards and identify potential issues.
  • Day-to-day management of a property, including tasks like tenant screening, rent collection, property maintenance, repairs, inspections, ensuring compliance with legal regulations, and communicating with both landlords and tenants to maintain the property's value and ensure smooth operations.
  • Communicated effectively with owners, residents, and on-site associates.

Customer Service Team Member

Bunnings Warehouse
07.2023 - 04.2024
  • Enhanced customer satisfaction by resolving product and service issues promptly and efficiently.
  • Maintained thorough knowledge of products and services to provide accurate information to customers, increasing trust in the brand.
  • Mentored new hires by sharing best practices and experiences which resulted in faster onboarding and increased confidence in handling customer interactions.
  • Stock shelves with products for sale.
  • Run a cash register, scanning items, handling money.
  • Ensure all stock on shelves and sold items are accounted for.
  • Test and tag hire shop tools for safe use by customers.

Manager/Bartender

Tattersalls Hotel
06.2020 - 08.2023
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
  • Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
  • Monitored cash handling procedures to ensure accuracy in transactions while minimizing instances of theft or loss.
  • Learned and followed all store policies and procedures, resulting in fewer mistakes and improved customer service.
  • Worked in gambling areas, operating TAB/KENO terminals, and attending to gaming machine issues.
  • Contributed to social media platforms by using skills in photography, videography, and editing to promote events and deals on in-house products.
  • Photographed events.
  • Resolved customer complaints promptly and professionally, preserving the establishment''s reputation for excellent service.

Before/After School Care Worker

Cubbyhouse OOSH
02.2020 - 08.2020

• Plan activities for each day of the week that the children can participate in, taking into account their safety and development needs.
• Acted as a positive role model for the children.
• Maintain a safe and friendly environment for the children.
• Attend to medical needs of the children when problems arise.
• Fill out incident reports.
• Communicate with the children's parents about their child's
performance/attitude.

Crew Trainer

McDonald's
01.2016 - 05.2020
  • Trained other employees in customer service, food safety, and performance requirements.
  • Taught new team members correct procedures for all areas of operations.
  • Studied crew members during work shift to provide feedback and guidance in improving performance.
  • Set positive example for team members by providing high-quality, efficient service.
  • Cooked and prepared food products.
  • Organised team members into specific stations on shifts.
  • Communicated to different team members throughout shifts that were in different areas.
  • Liaised with other staff members to give team member reviews, and discuss "staff member of the month"
  • Gained the skills to communicate effectively and respectfully within a fast paced environment.

Education

Certificate III - Fitness

TAFE NSW
NSW
02-2020

Certificate III - Retail

Mcdonalds Traineeship
Penrith, NSW
12-2019

High School Diploma -

Jamison High School
Penrith, NSW
11-2019

Skills

  • Open communication
  • Relationship building
  • Active listening
  • Team leadership
  • Conflict resolution
  • Patience and empathy
  • Adaptability and flexibility

Timeline

Property Officer

Aitken RE
05.2024 - Current

Customer Service Team Member

Bunnings Warehouse
07.2023 - 04.2024

Manager/Bartender

Tattersalls Hotel
06.2020 - 08.2023

Before/After School Care Worker

Cubbyhouse OOSH
02.2020 - 08.2020

Crew Trainer

McDonald's
01.2016 - 05.2020

Certificate III - Fitness

TAFE NSW

Certificate III - Retail

Mcdonalds Traineeship

High School Diploma -

Jamison High School
Jarrod Buckpitt