Summary
Overview
Work History
Education
Skills
Timeline
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Jarrod Cawse

Perth,WA

Summary

Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.


Coming equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills, I aim to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

9
9
years of professional experience

Work History

Account Manager

CITY ELECTRIC SUPPLY
12.2023 - Current
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Developed and maintained strong working relationships with professionals within assigned territory.
  • Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.

Sales Assistant / Van Driver

CITY ELECTRIC SUPPLY
02.2022 - 12.2023
  • Customer service, greeting and engaging with customers.
  • Loading and unloading the truck for deliveries using a forklift when needed
  • Delivering goods and further engaging with customers and suppliers
  • Processing orders accurately
  • Restocking and counting of inventory
  • Fielded customer questions to share information about products, availability, and pricing.
  • Assisted customers with prompt and polite support in-person and via telephone.

Warehouse Administrator

BLACKWOODS CANNINGVALE
01.2020 - 02.2022
  • Scheduled pick ups and created consignments for transporting of goods
  • Procurement
  • Managing credit related tasks
  • Promptly solve various issues arising within the warehouse
  • Managed approximately 30 emails/phone calls containing queries per day
  • Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
  • Conducted research to address shipping errors and packaging mistakes.

Manager

THE GLADES FISH AND CHIPS
11.2017 - 01.2020
  • Store manager
  • Store opening and store closing procedure
  • Cash handling and balance of cash and eftpos transactions for close of business
  • Customer service, operating cash register and EFTPOS transactions with accuracy, address customer inquiries, resolve issues and insure satisfaction
  • Conducted ongoing training to new hires
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.

Customer Service - Retail

BAKERS DELIGHT
11.2016 - 09.2018
  • Operated cash register and EFTPOS transactions with accuracy
  • Cash handling and balance of cash and eftpos transactions for close of business
  • Monitored counter and display inventory
  • Strengthened communication skills through regular interactions with others.

Education

Cert II - Business BSB20115

BYFORD SECONDARY COLLEGE
Byford, WA
09.2019

Skills

  • Administration
  • Account servicing
  • Exceptional customer service
  • Communication
  • Account development
  • IMS, Dynamics and Focus expertise
  • Order management
  • Relationship building

Timeline

Account Manager

CITY ELECTRIC SUPPLY
12.2023 - Current

Sales Assistant / Van Driver

CITY ELECTRIC SUPPLY
02.2022 - 12.2023

Warehouse Administrator

BLACKWOODS CANNINGVALE
01.2020 - 02.2022

Manager

THE GLADES FISH AND CHIPS
11.2017 - 01.2020

Customer Service - Retail

BAKERS DELIGHT
11.2016 - 09.2018

Cert II - Business BSB20115

BYFORD SECONDARY COLLEGE

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Jarrod Cawse