Jarrod Cini

I transitioned into Bartending from fast food and it was my first experience serving customers. This reinforced the importance of how I present myself and treat those paying for my services. Conflict management is essential in this position as working at a pub you encounter some people who cannot control their anger. It has thickened my skin and one shift I had to calm a customer who was unable to control their anger as they had taken substances before entering the pub. I asked this person how their day was in response to them asking to fight and stalled until they could be removed from the premises safely. I believe without the experience of this and my prior job I would have allowed stress to paralyse me. I believe in tight deadlines and large workloads I can also employ this calm demeanour.

• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
• Kept bar presentable and well-stocked to meet customer needs.
• Followed alcohol awareness procedures for preventing excessive guest intoxication.
• Served high customer volumes during special events, nights, and weekends.

My first job was here and it taught me how to handle crunch and stressful situations. Often having to stay calm despite many orders being on screen at once. I quickly realised that focusing on what was in my control allowed me to focus on efficiency rather then allowing the stress to inhibit it. I owe a lot of calmness under pressure I feel today to this employment.