JARROD COOK
Somerville,VIC
Summary
Customer-focused professional with a strong commitment to delivering exceptional service and enhancing customer satisfaction. Recognized for effective problem-solving abilities and strong interpersonal skills, consistently driving positive outcomes. Possesses a robust work ethic, adaptability, and expertise in multitasking, time management, and office administration. Proven record of improving document organization and communication protocols to streamline operations.
Overview
8
8
years of professional experience
Work History
Administration Officer /Front Desk Receptionist
Mecwacare
Shoreham, VIC
07.2024 - Current
- Using Human force system to roster and schedule staff shifts and input leave.
- Completing administrative tasks as required
- Answering telephone calls in a prompt, professional manner.
- Ordering stationery supplies, ensuring they are delivered.
- Emailing internal and external stakeholders, responding in a professional and timely manner.
- Supporting and working closely with the facility manager, and assisting with day-to-day tasks as required.
- Data entry, and other ad hoc duties, as required.
- Encouraged and improved cross-department internal communication.
- Reserved and managed meeting room availability.
- Developed and implemented effective office procedures to ensure smooth running of the organisation.
- Served as the primary point of contact for external stakeholders, including clients and partners.
- Answered incoming telephone calls and responded to customer enquiries promptly and courteously.
- Managed day-to-day office operations, ensuring efficient workflow and adherence to policies.
- Maintained positive working relationship with fellow staff and management.
- Managed and maintained office filing systems, ensuring all documents are accurately stored and easily retrievable.
- Scheduled regular maintenance checks on office equipment such as computers or printers.
- Assisted in the recruitment process, from posting job ads to organizing interviews and onboarding new hires.
- Monitored office services mailbox for business support needs and requests.
- Provided administrative support to senior management staff, including diary management, travel arrangements and document preparation.
Customer Service Adviser
NAB
Mornington, VIC
11.2023 - 07.2024
- Helping customers find NAB’s most suitable products and services that best match their needs, and ensuring they receive a seamless, consistent, and customized customer service experience every step of the way.
- Assisting our customers with account opening, unsecured lending, and banking transactions, and being responsible for ensuring all customer details are accurate and up to date.
- Demonstrating our Smarter Banking options (self-service and digital) to customers to help make their banking simple, easy, and secure.
- Undertaking ongoing training and development to enhance your career development.
- Provided excellent customer service by responding to inquiries and resolving complaints in a timely manner.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
Flight Attendant
Virgin Australia
Tullamarine, VIC
04.2022 - 11.2023
- Exercising reasonable skill and care in performing duties
- Comply with all lawful directions and instructions given or issued to you by the business
- Acting honestly and in accordance with Virgin Australia's and the Virgin Australia Group's values and standards of behaviour and conduct
- Trained in Safety Emergency Procedures
- Trained to use a range of Aircraft Safety equipment
- Aviation Medical Trained and First Aid Trained level 2
- Trained to identify and deal with dangerous goods
- Polished professional with every interaction with passengers
- High grooming standards
- Great skill with conflict resolution
- Great at working to deadlines and working to schedules daily
- Great time management skills
- Comply with all aviation laws and regulations set out by CASA
- Great at working in high volume fast paced environments at high altitudes of 38,000 to 40,000ft.
Store Service and Compliance Officer
Woolworths South Melbourne
South Melbourne, VIC
04.2020 - 04.2021
- Ensuring safety and compliance for the store, and providing staff with additional training.
- Payroll using Kronos for all staff
- Store administration
- Cash investigations and cash handling
- Staff management
- Staff training
- Complying with all company policies and procedures
- Implementing new procedures to become more efficient
- Forecasting budgets and expenditures for wages.
- Data entry
- Stock ordering
- Liaison with local businesses and account holders
- Working to strict deadlines
Guest Service Agent - Front Office
RACV
Cape Schanck, VIC
09.2018 - 01.2020
- Providing guests with a polished, professional experience during their stay, from check-in to check-out.
- Being able to meet deadlines.
- Working in a high-volume, fast-paced environment.
- High level of experience in problem solving.
- Accounts management.
- Have experience using systems such as Opera, SCV, and Microsoft Office Suite.
- Diary management.
- Maintain a high presentation of reception areas.
- Maintain high levels of personal presentation.
- High skill in being able to upsell and sell RACV products to guests and future guests over the phone and face-to-face.
- Cross-selling across a portfolio of eight properties.
- Maintenance tasks, such as fixing TVs, air conditioning units, spa baths, and lighting,
- Completing porter tasks, assisting guests with taking bags to their rooms, pillows, and other amenities to their rooms.
- Cash handling, operator end-of-day banking, and drawer counting of floats per shift change.
- Multitasking under high volumes of pressure.
Receptionist
Ray White
Mornington, VIC
10.2017 - 12.2018
- Provide excellent, personalized, and professional customer service delivery in every interaction.
- Social Media Running Accounts.
- Maintaining a high presentation of the reception and board rooms.
- Completing stationery orders weekly.
- Use of EFPOS facilities, processing of cheques.
- Use of console, my desktop, RP Data, maintenance manager, payment gateway, connect now, rentfind.com.au, Property Me.
- Southeast water websites and RTBA websites for lodging bonds and water connections.
- End-of-month checks, making sure all advertising invoices are paid and entered, and registered post checks.
- Mail out.
- Filing / archiving.
- Undertake all allocated administration and sales support tasks and activities in a timely and accurate manner, with high attention to detail, planning and organizing methods, and sophisticated follow-up procedures.
- Contribute to the overall professionalism, development, and success of the business, providing coaching and training where required as the team builds, and setting an example of excellence in the display of job-related competencies.
- Anticipate and prevent problems, and limit/reduce the impact on customers and the business.
Sales Consultant
Stirling Estate Agents | Eview
Somerville, VIC
05.2017 - 11.2017
- Provide excellent, personalized, and professional customer service delivery in every interaction Undertake all allocated administration and sales support tasks and activities in a timely and accurate manner with high attention to detail, planning and organizing methods and sophisticated follow up procedures
- Contribute to the overall professionalism, development, and success of the business, providing coaching and training where required as the team builds and setting an example of excellence in display of job- related competencies
- Achieve set KPI's and any set probability targets
- Trained junior team members and mentored on important procedures
- Developed solid relationships with staff, customers, and vendors
- Worked effectively with diverse team to accomplish daily objectives and meet long-term goals.
Education
First Aid -
Life Saving Victoria
Melbourne03.2023
Retail Operations| Certificate III | Chisholm -
Somerville Secondary College | Gade 12
Somerville01.2016
High School Diploma -
Somerville Secondary College
Melbourne, VIC12.2014
Certificate II Business Administration -
Chisholm01.2014
Skills
- Customer relations Written communication administrative support
- Prioritization Detail Orientated Adaptability
- Staff scheduling
- Administrative support
- Data entry
- Customer service
- Policy compliance
- Time management
- Process improvement
- Conflict resolution
- Relationship building
- Schedule maintenance
- Documentation and control
- Schedule management
- Meeting support
- File management
- Customer relations
- Attention to detail
- Document control
- Risk management
- Continuous improvement
- Performance monitoring
- Problem-solving
- Staff management
- Leadership
Timeline
Administration Officer /Front Desk Receptionist
Mecwacare
07.2024 - Current
Customer Service Adviser
NAB
11.2023 - 07.2024
Flight Attendant
Virgin Australia
04.2022 - 11.2023
Store Service and Compliance Officer
Woolworths South Melbourne
04.2020 - 04.2021
Guest Service Agent - Front Office
RACV
09.2018 - 01.2020
Receptionist
Ray White
10.2017 - 12.2018
Sales Consultant
Stirling Estate Agents | Eview
05.2017 - 11.2017
First Aid -
Life Saving Victoria
Retail Operations| Certificate III | Chisholm -
Somerville Secondary College | Gade 12
High School Diploma -
Somerville Secondary College
Certificate II Business Administration -
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