Jarrod Norley
Flynn
Summary
Resourceful Centre Manager, excelling in operations management and staff leadership. Performance metrics that enhanced compliance and safety, while fostering interdepartmental collaboration. Familiar with Microsoft Suite, I drive continuous improvement and elevate customer satisfaction through effective problem-solving and staff mentorship.
Ability to implement strategic initiatives that enhance service quality and operational efficiency. Reliable team player with strong focus on collaboration and adaptability to changing needs, showcasing skills in leadership and operational management.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Centre Manager
Kingswim
08.2024 - Current
- Checked facility, employee work and service levels to maintain compliance with company and industry standards.
- Established performance metrics and conducted regular evaluations to identify areas for improvement and drive continuous growth.
- Ensured compliance with all relevant regulations, maintaining a safe and secure environment for staff members and clients alike.
Assistant Centre Manager
Kingswim
07.2023 - 08.2024
- Collaborated with the centre manager to develop and implement policies, procedures, and growth for improved performance.
- Enhanced customer satisfaction by addressing inquiries and resolving issues promptly.
- Maintained strong attention to detail while reviewing documents and data daily, ensuring consistent quality and accuracy.
Insturctor
Kingswim
02.2019 - 07.2023
- Promoted a positive learning environment by establishing clear expectations and maintaining consistent class management.
- Taught daily swim instruction to students varying in ages and skill levels.
- Mentored new teachers, providing guidance and wisdom on techniques for success.
Education
High School Diploma -
Saint Francis Xavier College
Canberra, ACT12-2020
Skills
- Operations management
- Staff leadership
- Interdepartmental collaboration
- Experience in Microsoft Suite
Certification
- Australian Drivers License
- CPR and First aid
- Working with vunerable people
- Swim Australia qualification
- Institute for communication management and leadership completion
Timeline
Centre Manager
Kingswim
08.2024 - Current
Assistant Centre Manager
Kingswim
07.2023 - 08.2024
Insturctor
Kingswim
02.2019 - 07.2023
High School Diploma -
Saint Francis Xavier College
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