Jarrod Papas

• Monitored and tracked payments and expenses, providing timely and accurate financial reports.
• Collected and maintained careful records of rental payments and payment dates.
• Conducted regular inspections of both interior and exterior of properties for damage.
• Analysed operational information for impact on ROI, identified trends and recommended appropriate adjustments.
• Kept properties in compliance with local, state and federal regulations.
• Maximized rental bookings by implementing strategic pricing and marketing techniques.
• Increased guest satisfaction through prompt communication and attentiveness to their needs.

• Kept animal coats clean and healthy with regular washing, grooming, and trimming.
• Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
• Supported animal wellbeing by caring for both physical and mental health needs through strategies such as regular exercise.
• Attended consultations and met with pets and pet guardians to obtain guidelines and protocol for care.
• Exercised animals regularly with walks and rigorous play activities.
• Communicated professionally with pet owners via phone, email, and text.
• Followed pet care instructions for dietary needs and medication regimens.
• Kept cages, kennels, play yards, and grooming areas neat and clean.
• Identified potential signs of aggression and anxiety in pets and took necessary steps to minimize any risks.

• Built professional relationships with customers and business partners to establish trust and credibility.
• Developed strong sense of most efficient routes to avoid traffic and construction on local roads and highways.
• Safely loaded items into delivery vehicle to minimize damage while in transit.
• Handled receipt, storage, identification and delivery of products for clients.
• Verified package information to check for accuracy and completeness.
• Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
• Maximized processes by managing delivery schedules and prioritizing based on urgency.

• Participated in team meetings and training sessions to stay informed about product updates and changes.
• Employed prescribed sales processes to cultivate strong customer relationships.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Collected and verified application data such as employment histories and financial documentation to determine plan eligibility.
• Multitasked effectively to simultaneously handle website chat and telephone customers' needs.
• Utilized customer service software to manage interactions and track customer satisfaction.
• Updated account information to maintain customer records.
• Engaged customers in conversation to uncover needs with probing questions and overcome objections using persuasive techniques.
• Offered advice and assistance to customers, paying attention to special needs or wants.

Working proactively in partnership with customers over throughout their time as a customer to help get more value out of their purchase and share feedback

• Developed working relationships with internal and external customers while assisting with account management duties.
• Solicited customer engagement in loyalty programs to enhance company revenue generation.
• Enhanced department structure and workflows to increase coverage and team efficiency in face of dynamic demands.
• Provided company information and policies to customers upon inquiry and answered questions via phone, email or online chat.
• Assessed customer service trends and evaluated complaints to determine areas in need of enhancement and align teams to better meet customer demands.

Improving processing systems, growing customer base & building CRM for Enlarge Revenue that mainly sold on the e-commerce platform eBay.

• Built relationships with customers and community to establish long-term business growth.
• Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
• Increased profits through providing excellent customer service, following established guidelines and auditing sales reports.
• Developed and maintained courteous and effective working relationships.

Managed day-to-day operations focused on the large volumes of incoming freight, improving CRM and handling customer support in a timely manner.

• Implemented escalation procedures to effectively handle time-sensitive issues.
• Managed day-to-day operations focused on the large volumes of incoming freight, improving CRM and handling customer support in a timely manner.
• Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
• Worked in tandem with peers to better understand business process and initiate improvements, helping company achieve goals.
• RF Scanning, cargo deliveries, operating counter balance & high reach forklifts
• Cargo tracing, stock take, stock picking, meeting and exceeding KPI targets, assisting production in locating missing cargo, investigating and resolving inventory discrepancies.
• Checked items against documentation for accuracy.