Jarrod Price
Summary
To secure a stable position in Optus, leveraging my current experience at Mazda and seeking new opportunities to enhance my skills and contribute to the success of the dealership. I am dedicated to providing exceptional customer service and utilizing my interpersonal, time management, and problem-solving skills to achieve outstanding results. My goal is to excel in the automotive sales profession, continuously learning and growing to further my career in the workforce, To Become a Highly motivated and customer-oriented with a successful track record in the sales industry at Mazda. I am eager to transition my skills and expertise into the automotive sales field to assist customers and contribute to the growth of the business. With a commitment to reliability, honesty, punctuality, and dedication, I consistently deliver exceptional service and results. I possess excellent interpersonal skills, time management abilities, and problem-solving capabilities, which are vital for building strong relationships with customers and achieving sales targets.
Overview
3
3
years of professional experience
Work History
Service Desk Team Member
Big W Wetherill Park
10.2021 - 06.2022
- Responded to user operational issues with desktop computers, laptops and mobile electronic devices to enable problem resolution
- Engaged in user support interactions via telephone, chat and email platforms
- Answered user product attribute and usage questions to promote satisfactory product ownership experience
- Discussed customer concerns regarding product usage, billing or Laybys to promote improved user experience
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Fielded customer questions regarding available merchandise, sales, current prices
- Responded to customers refund requests with desktop computers, laptops and mobile electronic devices to enable problem resolution.
Retail Sales Consultant
Optus International Airport
06.2022 - 07.2023
- Answered product questions with up-to-date knowledge of sales and store promotions
- Used consultative sales approach to understand customer needs and recommend relevant offerings
- Offered each customer top-notch, personal service to boost sales and customer satisfaction
- Approached each problem with fresh mind and analytical strategies to quickly resolve concerns
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Fielded customer questions regarding available sales, current prices
- Maintained customer satisfaction with quick and professional handling of products
- Helped customers locate appropriate store locations of products, answered questions about products, and provided solutions for various issues.
New Car Sales Consultant
Macathur Mazda
07.2023 - Current
- Offered comprehensive knowledge of vehicle operations and brand features.
- Demonstrated vehicles and features, and conduct test drives.
- Developed strong referral network by establishing trust with satisfied customers who recommended services to friends and family members.
- Managed assigned leads effectively, maintaining organized records of client interactions for future reference.
- Prepared purchased vehicles and completed final delivery checks.
- Met customers on lot and in showroom to discuss available vehicles and options.
- Streamlined the car buying process for customers by efficiently managing paperwork and collaborating with finance teams.
- Built rapport with clients through active listening, understanding their needs, and guiding them towards the most suitable vehicles.
- Stayed up-to-date with industry trends, ensuring comprehensive knowledge of various automobile models and features.
- Effectively communicated how trade-in evaluations work to customers by explaining appraisal methods used in determining vehicle values.
- Negotiated vehicle prices to secure financing or cash purchases for customers.
- Developed successful sales strategies to maximize customer satisfaction.
Education
Casula High School
Glenwood Public School
Information & Digital Technology (certificate 3) -
Business Management (certificate 2) -
Skills
- Verbal and Written Communication
- Error Detection
- Customer Service Support
- Organizational Skills
- Active Listening
- Multitasking and Prioritization
- Highly Professional
- Friendly and Patient
- Collaborative Team Player
- Attention to Detail
- Customer service understanding
- Customer service
- Strong negotiation
- Goal-Oriented
- Brand Awareness
- Customer Service
References
- BIG W, Wetherill Park, NSW, 2164, (02) 8785 3602
- Optus International Airport, Sydney International Airport, NSW, 2000, (02) 7922 7075
- Macarthur Mazda, campbelltown, (02) 4630 2400
Timeline
New Car Sales Consultant
Macathur Mazda
07.2023 - Current
Retail Sales Consultant
Optus International Airport
06.2022 - 07.2023
Service Desk Team Member
Big W Wetherill Park
10.2021 - 06.2022
Casula High School
Glenwood Public School
Information & Digital Technology (certificate 3) -
Business Management (certificate 2) -
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