Jarrod Rickard
Oak Flats,NSW
Summary
Dynamic and determined, I leveraged my role as a Business Owner at The Stumbling Steed to foster strong customer relationships through the hospitality industry. Our main goal is exceed expectations, enhancing our reputation. Further to this, my expertise in digital content creation grew @diycocktailguy to 400,000 followers. This ongoing experience allows me to showcase my creative flair in creating cocktail menus and customer/social media engagement skills. I have a passion for marketing and creativity, I firmly believe these go hand in hand to produce an incredible campaign.
Overview
9
9
years of professional experience
Work History
Business Owner
The Stumbling Steed (Mobile Bar Service)
01.2024 - Current
- Established strong customer relationships through excellent communication and attentive service.
- Developed management skills through experience of running an effective team
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality of their experience
- Consulted with customers to assess needs and propose optimal solutions
- Managed financial operations
Digital Content Creator
@diycocktailguy
12.2023 - Current
- Enhanced brand visibility by creating engaging digital content across various platforms.
- Produced high-quality video content that effectively communicated brand messaging and increased viewership.
- Extensive knowledge of all social media platforms
- Proficiency of all editing software
- Built a following of 400 000 people on social media utilizing various marketing strategies
- Utilized a variety of multimedia formats in digital storytelling efforts to increase reader interest.
- Developed visually appealing graphics for social media, resulting in higher engagement rates.
Ward Clerk
NSW Health
03.2020 - 01.2024
- Organized paperwork for doctors, nurses, and patients.
- Assisted nursing staff with daily tasks, contributing to a well-organized and functional ward environment.
- Documented latest information in computer system and printed paperwork.
- Stored and retrieved permanent records on daily basis.
- Trained new Ward Clerks on best practices for administrative duties, contributing to a knowledgeable workforce that maintained high standards of service quality.
Club Supervisor
Red Dog on the Green (Collegians RLFC)
01.2018 - 03.2020
- Enhanced customer satisfaction by providing exceptional service and promptly addressing concerns.
- Evaluated employee performance regularly, providing constructive feedback for improvement when necessary.
- Stayed current on industry trends in order to implement best practices in daily operations as well as long-term planning.
- Maintained an inviting atmosphere within the club facilities, ensuring cleanliness and orderliness at all times.
- Led staff training sessions to improve overall performance and customer service skills.
Bar Gaming Attendant
Collegians RLFC
12.2016 - 01.2018
- Enhanced customer experience by providing attentive service and maintaining a welcoming atmosphere.
- Maintained clean and organized gaming areas, contributing to a safe and enjoyable environment for patrons.
- Conducted routine maintenance checks on gaming machines, identifying any malfunctions or required repairs promptly.
- Informed manager of duty of significant concerns, broken machines, out-of-order games and problems.
Hospitality Employee
KFC
10.2015 - 12.2016
- Provided personalized recommendations for dining and local attractions, contributing to memorable guest experiences.
- Collaborated with housekeeping staff to maintain impeccably clean rooms, enhancing the overall guest experience.
- KFC cook - required to undertake food handling courses and practices
Education
Bachelor of Commerce - Finance/Marketing
University of Wollongong
Wollongong, NSW11.2023
Skills
- Creative
- Customer Engagement
- Attention to Detail
- Working in a Team Environment
- Driven and Determined
Timeline
Business Owner
The Stumbling Steed (Mobile Bar Service)
01.2024 - Current
Digital Content Creator
@diycocktailguy
12.2023 - Current
Ward Clerk
NSW Health
03.2020 - 01.2024
Club Supervisor
Red Dog on the Green (Collegians RLFC)
01.2018 - 03.2020
Bar Gaming Attendant
Collegians RLFC
12.2016 - 01.2018
Hospitality Employee
KFC
10.2015 - 12.2016
Bachelor of Commerce - Finance/Marketing
University of Wollongong
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